Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KODY WALSER

Salt Lake City,UT

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

3
3
years of professional experience

Work History

Loan Recovery Specialist

Zions Bancorporation
03.2023 - Current
  • Developed strong client relationships through consistent communication and attentive service.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Transformed underperforming departments with strategic planning efforts focused on process improvement.

Client Service Representative

Zions Bank
06.2021 - 03.2023
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Team Lead

Good Earth Markets
09.2020 - 05.2021
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.

Education

Associate of Science - University Studies

Utah Valley University
Orem, UT
05.2021

Skills

  • Data analysis
  • Documentation Management
  • Expert in Microsoft Office
  • Negotiation
  • Interpersonal Communication
  • Investigation
  • Ethical Decision Making

Languages

Spanish
Limited Working

Timeline

Loan Recovery Specialist

Zions Bancorporation
03.2023 - Current

Client Service Representative

Zions Bank
06.2021 - 03.2023

Team Lead

Good Earth Markets
09.2020 - 05.2021

Associate of Science - University Studies

Utah Valley University

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