KOFOWOROLA O. AKINADEWO

Summary

Dedicated and compassionate professional with strong customer service skills, known for anticipating, evaluating, and meeting client needs. A proactive team player who supports colleagues and consistently delivers exceptional service to ensure client satisfaction, retention, and positive feedback.

Overview

years of professional experience

Certification

Work History

Quality Assurance / Patient Care Coordinator

Ebed Community Improvement Inc.

07.2020 - 01.2025

Developed and implemented patient care plans in collaboration with healthcare providers
Served as a liaison among patients, families, medical staff, and other stakeholders
Maintained accurate, up-to-date patient records
Advocated for patient needs to ensure high-quality care
Efficiently scheduled appointments, follow-ups, and referrals
Provided administrative support including data entry and document management

Front Desk Concierge

Capital Concierge

Rockville, MD

10.2021 - 09.2023

Greeted guests and provided exceptional customer service at luxury property.
Managed front desk operations and coordinated guest check-ins and check-outs.
Assisted guests with inquiries and resolved issues promptly and professionally.
Maintained accurate records of guest information and services requested.
Collaborated with housekeeping to ensure room readiness for incoming guests.
Trained new staff on front desk procedures and customer service standards.
Developed strong relationships with clients through effective communication skills.
Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
Resolved customer complaints in an efficient and timely manner.
Answered telephone calls in a professional manner and directed calls to appropriate personnel.
Assisted visitors with any questions or concerns they may have had during their stay.
Monitored security cameras to ensure safety of staff and visitors.
Monitored the lobby area to ensure a clean environment that was conducive to business operations.
Developed relationships with vendors in order to provide quality services at competitive prices.
Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Responded promptly to emergency situations in order to maintain a safe environment for guests.

Medical Technician

BrightStar Care

09.2015 - 08.2020

Responded to and resolved customer service issues promptly and professionally
Improved drug inventory processes to increase productivity
Maintained a safe and secure environment for patients, visitors, and staff by adhering to protocols
Preserved patient confidentiality in all laboratory procedures
Organized workflow: labeled and sorted specimens, logged data, and ensured timely report delivery
Administered medications and monitored patient reactions and progress
Anne Arundel County

Education

High School Diploma -

McKinley Technology High School

Washington, DC

Residential Service Agency (RSA) Certificate -

Prince George's Community College

Largo, MD

Skills

Patient advocacy
Interpersonal skills
Team collaboration
Appointment scheduling
Patient care coordination
Creative problem solving
Verbal and written communication
Data entry accuracy
Time management

Goal oriented
Meet deadlines
Rapport building
Patient evaluation
Healthy meal preparation
ADL Assistance
Physical assistance
Medical laboratory procedures