Kohlin Hicks
Kansas City,MO
Summary
Results-driven sales professional with a robust background in consultative, customer-focused sales, including one year as a used car dealer and two years at Club Champion. Expertise in building strong client relationships and driving revenue through tailored solutions and in-depth product knowledge. Magna cum laude graduate with a Bachelor’s degree in Business Administration, concentrating in Marketing, demonstrating a commitment to excellence. Recognized as a self-motivated leader with a proven track record of enhancing profitability, elevating customer service standards, and uncovering new business opportunities through strategic, data-informed decision-making.
Overview
9
9
years of professional experience
Work History
Master Fitter and Builder
Club Champion
07.2024 - Current
- Operated and maintained various fitting tools and machinery to ensure optimal performance.
- Collaborated with team members to streamline workflow and improve production efficiency.
- Inspected finished products for quality assurance, adhering to industry standards.
- Trained junior fitters on equipment handling and safety protocols, fostering skill development.
- Ranked among the top 50 sales professionals in a large organization, contributing to overall revenue growth.
- Addressed and managed in-store technical challenges to maintain operational efficiency.
- Cultivated strong relationships with clients, resulting in positive feedback and reviews.
- Recognized as a leader and supported operations as Assistant Store Manager.
- Maintained store cleanliness and fostered a positive atmosphere for customers.
- Achieved top ten ranking in call volume within company, maintaining strong connections with clients.
- Fostered team collaboration through consistent communication and exemplary leadership.
Owner
Clear Auto Sales
08.2023 - Current
- Oversaw daily business operations to ensure efficiency and productivity.
- Cultivated and sustained robust client relationships to drive repeat business and referrals.
- Directed daily operations, ensuring accurate and efficient task completion by team members.
- Enhanced customer satisfaction through implementation of streamlined business processes.
- Oversaw financial management, including budgeting, financial reporting, and tax preparation.
- Engaged with customers to evaluate needs and recommend tailored solutions.
- Executed comprehensive marketing strategies to enhance brand visibility.
- Secured advantageous contracts with suppliers to optimize pricing and terms.
- Drove year-over-year sales growth by 50%.
LINC, Incorporated
Kansas City
05.2021 - 07.2023
- Tutored fourth-sixth grade students in math, reading and science
- Assist middle school students with homework assignments
- Received written commendations from several students and parents.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Electronics Technician
Walmart
11.2020 - 01.2021
- Assisted customers in locating merchandise. Operated computerized cash register efficiently. Responded to phone inquiries and addressed customer questions about products.
- Welcomed customers with a friendly demeanor to foster a welcoming environment.
- Utilized effective communication and interpersonal skills to resolve customer complaints
- Quickly processed returns in professional manner
- Kept checkout area clean and tidy
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Managed PCB design, analog electronics, digital electronics, RF, and electronics manufacturing.
- Tested electronics and designed control functionalities.
Pro Shop Representative
Fred Arbanas Golf Course
03.2017 - 08.2020
- Located merchandise, operated computerized cash register, answered phones, and handled customer’s inquiries about products.
- Consistently communicated promotions to enhance sales
- Responded promptly to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays, and emptying trash receptacles.
Education
Bachelor of Science - Business Administration with Marketing concentration
University of Arkansas At Pine Bluff
Pine Bluff, AR05.2023
Skills
- MS Excel
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Strategic Planning
- Marketing
- Effective communication
- Creating a welcoming atmosphere
- Team motivation
- Generating sales via phone
- Analytical problem solving
- Solution-oriented sales approach
Timeline
Master Fitter and Builder
Club Champion
07.2024 - Current
Owner
Clear Auto Sales
08.2023 - Current
LINC, Incorporated
Kansas City
05.2021 - 07.2023
Electronics Technician
Walmart
11.2020 - 01.2021
Pro Shop Representative
Fred Arbanas Golf Course
03.2017 - 08.2020
Bachelor of Science - Business Administration with Marketing concentration
University of Arkansas At Pine Bluff
Relevant Course Work
- Principles of Microeconomics
- Business Communications
- International Marketing
- Business Ethics
- Consumer Analysis and Behavior
- Business Statistics
- Management Information Systems
- Principles of Financial Accounting
- Principles of Macroeconomics
- Business Law 101
- Marketing Research
- Microcomputer Applications
- Principles of Finance
- Business Strategies and Policies
- Human Resource Management
- Principles of Management
- Statistics for Decision Making
Activities
- UAPB Golf Team Academic All-Conference (2019-2023)
- Academic Honors (2019-2023)
- Student Athlete Advisory Committee Representative (SAAC) (2019-2023)
- Athletic Ambassador (2022-2023)
- 2023 MENS GOLF SWAC CHAMPION
Volunteer Experience
- Athletic Ambassadors, Pine Bluff, AR, 08/2022, 03/2023, Hospitality service to executive suites for football games, Hospitality service to VIP areas for football and basketball games
- Metro Junior Golf, Kansas City, MO, Summer 2022, Taught inner city children golf classes
- University of Arkansas Golf Team, Pine Bluff, AR, Fall 2020, Cleaned neighborhood streets to improve the neighborhood environment