Kohlton Kober
Bettendorf
Summary
Detail-oriented data analyst with a passion for transforming raw data into actionable insights. Proficient in Tableau, Microsoft Power BI, MySQL, and Python, with hands-on experience in building personal projects that showcase strong data cleaning, analysis, and visualization skills. Dedicated to accuracy and clarity, ensuring businesses make informed, fact-based decisions. A growth-minded problem solver eager to bring analytical expertise to a results-driven team.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Wix.com, Inc.
04.2024 - Current
- Onboard new users to aid in optimizing their business
- Implement additional products to aid in customer retention
- Manage a calendar for myself and my trainees
- Assist with onboarding business partners and new hires
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Capacity Manager
CRST The Transportation Solution, Inc.
04.2022 - 04.2024
- Third party capacity manager for the freight brokerage
- Finding and vetting carriers for brokerage sales to meet customer needs depending on freight volume
- Evaluated emerging technologies for potential benefits in enhancing the organization''s capacity management capabilities.
- Designed custom reports that provided valuable insights into overall system health and performance.
- Identified opportunities for process improvements, leading to better utilization of available resources within the organization.
- Managed vendor relationships to secure necessary resources and ensure timely delivery of services.
Insurance Agent
GEICO
06.2020 - 04.2022
- Provide a high quality customer focused sales experience
- Manage expectations of an insurance policy and provide quality information and recommendations to fit the customers needs
- Complete outbound sales calls
Outside Sales Representative
hibu
03.2020 - 06.2020
- Make sales calls and complete sales, promote benefits of products to perspective clients and show them why its a good fit for their needs
- Build report and help manage customer accounts, look for upsell and cross-sale opportunities
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Retail Wireless Consultant
US Celluar
04.2018 - 03.2020
- Established trust between our firm and its patrons due to my commitment towards providing consistently high-quality service throughout each interaction.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Assisted customers in selecting suitable devices, accessories, and wireless plans based on their preferences and requirements.
- Streamlined inventory management by organizing merchandise displays and conducting regular stock checks.
Education
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NH05-2026
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- Power BI
Personal Information
Portfolio: https://github.com/KohltonKnowsData/PortfolioProjects
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Wix.com, Inc.
04.2024 - Current
Capacity Manager
CRST The Transportation Solution, Inc.
04.2022 - 04.2024
Insurance Agent
GEICO
06.2020 - 04.2022
Outside Sales Representative
hibu
03.2020 - 06.2020
Retail Wireless Consultant
US Celluar
04.2018 - 03.2020
Bachelor of Science - Data Analytics
Southern New Hampshire University
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