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Elnora Hall
Blue Island,IL
Summary
Dedicated professional with a strong background in compassionate caregiving at Help at Home Senior Care. Proven ability to enhance client well-being through emotional support and attention to detail. Skilled in consistently improving client satisfaction and fostering positive relationships. Punctual and reliable, committed to delivering exceptional care. Also an
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for positive work environment and achieving organizational goals.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Home Care Assistant
Help at Home Senior Care
09.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Managed approximately 12 incoming calls per day.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Remained alert to problems or health issues of clients and competently responded.
- Improved client quality of life through compassionate companionship and emotional support.
- Provided essential housekeeping services, creating clean and comfortable home environments for clients.
- Delivered transportation services for medical appointments or personal errands, increasing client access to community resources.
- Ensured safety and well-being by closely monitoring health conditions and reporting changes to healthcare professionals.
Restaurant Shift Manager
McDonald's Restaurant
05.2020 - 09.2022
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Sales Associate
Walmart
09.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Restaurant Shift Manager
Burger King
10.2016 - 09.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
South Suburban College of Cook County
South Holland, IL05-2019
Skills
- Compassionate caregiving
- Attention to detail
- Problem-solving abilities
- Emotional support and companionship
- Decision-making
- Cash handling
- Customer service focus
- Punctual and reliable
- Handling customer complaints
- Sales strategies
- Respectful and compassionate
- Patient care
Certification
- Home Health Aide (HHA) Certification
- ServSafe Food Handler's Certification
Interests
Timeline
Home Care Assistant
Help at Home Senior Care
09.2022 - Current
Restaurant Shift Manager
McDonald's Restaurant
05.2020 - 09.2022
Sales Associate
Walmart
09.2018 - 05.2020
Restaurant Shift Manager
Burger King
10.2016 - 09.2018
High School Diploma -
South Suburban College of Cook County
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