Kokeithia Dunlap
Lagrange,GA
Summary
Dedicated professional with a strong background in customer service and effective problem-solving. Proven ability to manage multiple priorities while ensuring client satisfaction in fast-paced environments. Committed to contributing positively to team goals and enhancing overall operational efficiency.
Overview
16
16
years of professional experience
Work History
Waxing Specialist
Waxing the City
Sharpsburg, Georgia
01.2023 - Current
- Provided expert waxing services to clients ensuring comfort and satisfaction.
- Educated clients on aftercare products and techniques for optimal results.
- Coordinated appointment schedules to enhance client flow and reduce wait times.
- Ensured professional environment in waxing area by stocking, cleaning, and organizing supplies.
Cutter Machine Operator
Koch Foods
Pine Mountain Valley, USA
02.2022 - 01.2023
- Cut meats to customer specifications while providing knowledgeable responses to inquiries about specialty products.
- Cut, trimmed, and ground meats such as beef, pork, and poultry for packaging and sale, ensuring quality preparation.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by efficiently transporting wrapped products from work area to display cases.
Esthetician Student
Rivertown school of beauty
Columbus, USA
01.2021 - 02.2022
- Provided facials and additional beauty treatments to improve clients' skincare experience.
- Performed facial extractions for blackhead removals.
- Executed hair removal through exfoliation, waxing, and threading to achieve desired aesthetic results.
- Assessed and accommodated guests' needs and assessed physical health.
Packer and Picker
Walmart Distribution
LaGrange, USA
02.2014 - 01.2021
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Volunteered for extra shifts during peak periods to ensure timely order fulfillment.
Customer Service Representative
Callaway Gardens
Pine Mountain, USA
05.2010 - 02.2014
- Answered customer telephone calls promptly, ensuring minimal on-hold wait times and enhancing customer experience.
- Managed high volume of incoming customer calls, ensuring timely responses.
- Maintained customer satisfaction through proactive strategies addressing needs and resolving concerns effectively.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and implemented process changes to consistently exceed customer satisfaction goals.
Education
Esthetics -
Rivertown school of beauty
Columbus, GA02-2022
Skills
- Technical proficiency
- Client service excellence
- Client consultation
- Guest service
- Excel and Office applications
- Upselling services
- Cash management
- Analytical problem solving
- Effective time management
- Team collaboration
Timeline
Waxing Specialist
Waxing the City
01.2023 - Current
Cutter Machine Operator
Koch Foods
02.2022 - 01.2023
Esthetician Student
Rivertown school of beauty
01.2021 - 02.2022
Packer and Picker
Walmart Distribution
02.2014 - 01.2021
Customer Service Representative
Callaway Gardens
05.2010 - 02.2014
Esthetics -
Rivertown school of beauty