Kokeiya Whitfield
Summary
Expert in customer services and cash handling, I significantly improved customer satisfaction and operational efficiency. Skilled in both oral and written communications, my approach fosters positive guest relations and team collaboration. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Holiday Inn/ Lyric Hotel
Cleveland, MS
05.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Certified Nursing Assistant
Delta Health And Rehabilitation Center
Cleveland, MS
07.2016 - 04.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Assistant Manager
McDonald's
Cleveland, MS
02.2006 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
East Side High School
Cleveland, MS05.2001
Skills
- Leadership
- Problem-solving
- Customer Services
- Time Management
- Multifunctional
- Computer Literate
- Oral and written communications
Timeline
Front Desk Agent
Holiday Inn/ Lyric Hotel
05.2021 - Current
Certified Nursing Assistant
Delta Health And Rehabilitation Center
07.2016 - 04.2020
Assistant Manager
McDonald's
02.2006 - 06.2016
High School Diploma -
East Side High School