Kokeshia Buckley
Heidelberg,MS
Summary
Dynamic Team Leader at H & R Block Tax Services with a proven track record in team motivation and performance enhancement. Skilled in coaching and mentoring, I fostered a collaborative environment that improved productivity and customer satisfaction. Adept at problem-solving, I effectively resolved conflicts and developed team members' skills for optimal results.
Overview
16
16
years of professional experience
Work History
Team Leader
H & R Block Tax Services
Waynesboro, MS
10.2022 - 04.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Assistant Manager
Dollar General
Ellisville, MS
06.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Teacher's Assistant
Friends Of Children Of Mississippi
Heidelberg, MS
08.2018 - 01.2020
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Coil Winder
Howard’s Industrial
Laurel, MS
08.2009 - 05.2017
- Adjusted fixtures and tensions to provide proper winding tension.
- Set up and calibrated machines.
- Followed safety protocols while operating machinery.
- Completed tasks according to production specifications and within established tolerances.
- Performed basic mathematical calculations.
- Employed winding fixtures and arbors, hoists and other lifting devices to position and move materials.
- Lifted and moved coils and materials with manual or mechanical means.
Education
Associate of Science - Early Childhood Care And Education
Meridian Community College
Meridian, MS05.2007
Heidelberg High School
Heidelberg, MS05.2004
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- People management
- Coaching and mentoring
Timeline
Assistant Manager
Dollar General
06.2023 - 01.2025
Team Leader
H & R Block Tax Services
10.2022 - 04.2025
Teacher's Assistant
Friends Of Children Of Mississippi
08.2018 - 01.2020
Coil Winder
Howard’s Industrial
08.2009 - 05.2017
Associate of Science - Early Childhood Care And Education
Meridian Community College
Heidelberg High School