Kokou LASMOTHEY

Worked closely with the Sales, Marketing, & WASH Manager and Director of Ongoing Service Delivery to expand Water4's sales & marketing program by ensuring the quality of NUMA branding and marketing materials, which should promote an aspirational and attractive product.

Supported enterprises in the areas of marketing, branding, sales, and consumer knowledge, business or process evaluation and analysis, the documentation of baseline studies and market assessments leading to the collection and processing of key customer related data to inform decision-making, sales and marketing interventions. with NUMA Brand Guidance Document and Requirements, Market Assessment Template and Guidance Document, Brand Compliance Action Item List & Budget for Ghana, Sierra Leone, Zambia, and Uganda as key deliverables

Was responsible for the development and implementation of a portfolio of brand strategies within focus emerging markets ie. Cameroon, Gabon, and both Congos with key achievements such as:

1. The recruitment and management of the Cameroon Local Supervisor as part of the on-trade strategy.

2. The localization of the Jack's Birthday campaign across my markets.

3. The design and implementation of agency pitch process leading to the selection and onboarding of a marketing agency responsible for the implementation of Brown Forman’s marketing activities in Cameroon.

Was responsible for the development and implementation of a portfolio of brand strategies and guidelines in Ivory Coast with the Launch of Jack and Cola RTD's in Ivory Coast as Key Achievement.

Was able to improve metrics above 90% for CSAT, and 75% FRR with an AHT of 15 min within 2 Months out of Training though providing excellent customer service, troubleshooting and providing support for desktops, laptops, third-party and custom software, printers, and network connectivity while ensuring accurate documentation of incidents and quality ticketing.

Working on backlog/Escalated ticket

Troubleshoot and provide support for desktops, laptops, third-party and custom software, printers, and network connectivity.

Ensure accurate documentation of incidents and quality ticketing.