Kolade Aboyade
Chicago,IL
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
9
9
years of professional experience
Work History
Production Supervisor
laco-Industry
Elk Grove Village, IL
11.2019 - Current
- Developed and implemented production schedules to ensure timely completion of projects.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Created detailed reports outlining progress on various projects.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Identified opportunities for process improvements through analysis of existing workflows.
- Managed daily operations within budget constraints while meeting deadlines.
Customer Service Representative
FiservInc
Houston, TX
02.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Bachelor of Science - Sociology
Bowen University
Nigeria11-2014
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Executive management support
- Shipping procedures understanding
- Tactful and diplomatic
- Product Knowledge
- Account updating
- Scheduling
- Data Collection
- Information Security
Affiliations
I love to play soccer and also play drumset.
Timeline
Production Supervisor
laco-Industry
11.2019 - Current
Customer Service Representative
FiservInc
02.2016 - 01.2018
Bachelor of Science - Sociology
Bowen University