Audrey Howard
Summary
Cross-functional Human Resources Professional adept at building collaborative relationships, analyzing company needs, developing strategic long-term solutions and implementing policies aligned with company vision. Roles and responsibilities have included team management, creating and implementing process improvement strategies, building congruent relationships with clients, measuring team KPIs, problem solving, full-cycle recruiting from sourcing for candidates to new hire training, and many other HR-related functions.
Overview
13
13
years of professional experience
Work History
Production Supervisor
South Georgia Pecan Company
12.2024 - Current
- Led a team of 30+ employees with 3 direct reports between 3 departments.
- Conducted interviews and made hiring decisions.
- Created and closed daily work tickets using Sage 100 software to update inventory.
- Supervised daily production operations to ensure adherence to quality standards.
- Trained and mentored team members on safety protocols and production techniques.
- Monitored inventory levels and coordinated supply chain logistics for efficiency.
- Conducted regular performance evaluations to assess staff capabilities and productivity, leading to professional growth and skill development.
- Analyzed production data to identify trends and implement corrective actions as needed.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Implemented process improvements that enhanced operational workflows and reduced downtime.
- Coordinated with other departments offsite to maintain smooth and efficient product flow.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Maintained accurate documentation of production data.
- Collaborated with management to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Optimized labor allocation, matching skill sets with task requirements to improve output quality.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
Business Partner
Goodwin Recruiting
10.2022 - 09.2024
- Interpret and explain human resources policies, procedures or regulations.
- Negotiate fees and terms for business contract agreements.
- Maintain loyal client base by establishing trusting alliances and fair billing practices.
- Engage proactively with business functions to understand needs, filter suggestions and communicate solutions to help improve business outcomes.
- Create job descriptions and post job ads. Source for quality candidates using various job boards such as LinkedIn Recruiter, ZipRecruiter, Monster, Salesforce, etc.
- Conduct interviews and assist in the hiring process.
- Facilitate communication between clients and candidates.
- Guide employees to achieve organizational goals and objectives.
- Work cross-functionally to drive process improvement, optimizing internal operations.
- Improve staffing practices to better align company activities with target goals.
Corporate Recruiter
Angi
05.2021 - 09.2022
- Managed the Applicant Tracking System (ATS) actions to support hiring deadlines and streamline candidate experiences.
- Set up interviews between candidates and employers and manage communication with candidates throughout the hiring process.
- Owned full-cycle recruitment which encompasses sourcing, interviewing and closing candidates.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Successfully partnered with business leaders to understand the business needs.
- Reported weekly metrics and progress results. Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Explained job duties, compensation and benefits to potential candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Assisted in the new hire onboarding processes.
Senior Recruiter
MarketSource
08.2019 - 04.2021
- Created and distribute weekly production reports to the team.
- Staffed, trained, and managed new hires.
- Monitored the team’s daily production.
- Conducted daily huddles and weekly team meetings.
- Coached trainees and served as POC between applicants and District Managers.
- Collaborated with internal and external clients to understand hiring needs and goals.
- Analyzed resumes, compared qualifications, Interviewed applicants, verified references and made hiring decisions.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Implemented activities designed to improve business performance.
- Assisted new hires with onboarding paperwork.
- Maintained daily/weekly metrics.
- Continuously updated client database & job postings.
- Prepared or maintained employment records using human resources management system software.
- Gathered new employee information and assist in payroll and benefits administration setup.
- Conducted background checks. Interpreted and explained human resources policies, procedures or regulations.
Human Resources Intern
The Borgen Project
08.2018 - 11.2018
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Managed candidates’ accounts throughout the hiring process via Recruiterbox Applicant Tracking System.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Created weekly progress reports.
- Updated internal databases with new employee information, contact details and employment forms.
- Worked on multiple projects simultaneously in a fast-paced environment to reach fundraising goals and increase company profits.
- Assisted in advocacy efforts.
- Performed all other HR-related tasks as required.
Customer Services Representative
Convergys (now Concentrix)
01.2015 - 04.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Improved customer service wait times to mitigate complaints.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
Customer Services Representative
CDK Global/ELEAD1ONE
03.2014 - 01.2015
- Made outbound calls and scheduled appointments to drive the business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Kept records on overall customer satisfaction, promoting sales, updating customer information in the database after each call, informing customers of deals and promotions, data entry.
- Referred customers to the appropriate personnel.
Sales Associate
Forever21
06.2013 - 01.2014
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Master of Business Administration -
Valdosta State University
Valdosta, GA12.2018
Bachelor of Business Administration - Healthcare Administration
Valdosta State University
Valdosta, GA12.2015
High School -
Druid Hills High School
Atlanta, GA05.2010
Skills
- Proficient in various software such as Sage 100, Salesforce, Greenhouse, Paylocity, Recruiterbox, UKG/UltiPro, Peoplesoft, Brassring, Zoom, MS Teams, Slack, Microsoft Office tools (Word, Excel, PowerPoint, Outlook, etc)
- Experienced in processing background checks, I-9 & new hire paperwork, and employee training
- Well-versed in Indeed, LinkedIn Recruiter, Monster, ZipRecruiter, etc
- Strong knowledge of equal employment laws, workers compensation, FMLA, benefits administration, etc
- Ability to type 51 wpm
- Quality control, schedule coordination, process improvement, materials handling, workflow optimization, staff development, housekeeping oversight
- Exceptional work ethic, detail oriented, and posses oral and written communication skills
- Solid interpersonal skills with the ability to build and maintain relationships
Accomplishments
- Member, The Honor Society, 2018
- Member, Distinguished Women of Excellence, 2018
- Member, Institute for Healthcare Improvement chapter (IHI), 2017 – Present
- Member, Graduate Student Association, 2017 – Present
- Member, Sigma Alpha Pi (National Society of Leadership and Success), 2015 – Present
- Member, Middle Georgia State University Merit list, January 2012
- HOPE scholarship recipient, 2011 – 2015
- Morehouse Mini-Medical School Certificate of Attendance, 2010
Timeline
Production Supervisor
South Georgia Pecan Company
12.2024 - Current
Business Partner
Goodwin Recruiting
10.2022 - 09.2024
Corporate Recruiter
Angi
05.2021 - 09.2022
Senior Recruiter
MarketSource
08.2019 - 04.2021
Human Resources Intern
The Borgen Project
08.2018 - 11.2018
Customer Services Representative
Convergys (now Concentrix)
01.2015 - 04.2016
Customer Services Representative
CDK Global/ELEAD1ONE
03.2014 - 01.2015
Sales Associate
Forever21
06.2013 - 01.2014
Master of Business Administration -
Valdosta State University
Bachelor of Business Administration - Healthcare Administration
Valdosta State University
High School -
Druid Hills High School