Summary
Overview
Work History
Education
Skills
Timeline
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Kolbi Brown

Garland

Summary

Dedicated and detail-oriented recent graduate with a Bachelor's degree in Political Science/Pre-Law, offering a solid foundation in American Government, Constitutional and Administrative Law, and Public Administration. Strong written and verbal communication skills complemented by a proficiency in research and analysis. Seeking an entry-level paralegal role to contribute exceptional organizational and communication abilities to a dynamic legal team.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Chewy.com
06.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Nordstrom

Sales Associates
09.2018 - 07.2020
  • Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.

Education

Bachelor of Science - Political Science And Government

The University of Texas At San Antonio
San Antonio, TX
03.2020

Skills

  • Legal Foundations: American Government, Constitutional and Administrative Law, and Public Administration
  • Able to work well independently or in a group setting ▪ Extensive experience with Microsoft Windows XP and Office programs
  • Communication: Strong written and verbal communication skills, adept at conveying intricate concepts effectively
  • Independent and Collaborative Work: Capable of excelling both autonomously and as a productive team member

Timeline

Customer Service Representative

Chewy.com
06.2021 - Current

Nordstrom

Sales Associates
09.2018 - 07.2020

Bachelor of Science - Political Science And Government

The University of Texas At San Antonio

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Kolbi Brown