Kolbi Ivey
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Donor Center Technician
BPL Plasma
04.2022 - 12.2023
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Contributed to increased donation rates by effectively educating donors on the importance of regular donations.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Assisted in achieving center goals by successfully processing a high volume of donors daily.
- Reduced wait times for donors by efficiently managing appointment scheduling and walk-in traffic.
- Conducted wide range of laboratory tests and recorded results.
Plate Mounter
Consolidated Labels
05.2021 - 01.2022
- Enhanced production efficiency by accurately mounting plates onto printing cylinders in a timely manner.
- Reduced machine downtime by performing regular maintenance and cleaning of plate mounting equipment.
- Ensured high-quality prints by aligning plates with precision and verifying proper registration.
- Collaborated with press operators to troubleshoot and resolve print issues, improving overall product quality.
- Optimized production output by assisting with prepress tasks when needed, including file preparation and color separations.
HVAC Service Technician
Triad Mechanical
06.2020 - 01.2021
- Worked at multiple job sites, sometimes going to multiple in one day
- Required fast paced work and included deadlines for site areas to be completed as well as certain tasks
- Tasks responsible for doing included: wiring, motili sticker placement, pressure and temperature checks, loading units with nitrogen and refrigerant, troubleshooting, vacuum down units
- Mainly worked alone while superintendent/foreman was present but working on other tasks
- Hit deadlines with ease.
Fresh Production Associate
Walmart
02.2019 - 11.2019
- Duties include stocking of product, rotating product, changing displays based on mods, ensuring customers are helping in a timely and detail-oriented fashion
- Answering any and all questions that customers may have and showing the customers where certain products are located
- Use of handheld devices for scanning product for shelf placement and maintaining inventory
- Serving customers with exceptional service and always with a smile.
Customer Service Retention Agent
Alorica
09.2018 - 01.2019
- Inbound call center taking calls for the company CenturyLink
- Helping customers with billing concerns on their account and working in multiple computer systems to satisfy customer account needs
- Sales and retention experience, retaining customers with the company and many chances for selling product to the customer
- Familiar with notation and computer proficiency in handling customer accounts
- Making sure the customer's needs are satisfied before the call ends.
Deli Service Clerk
Publix Super Markets
02.2015 - 11.2017
- Handling of food products and time sensitive goods
- Displayed superior customer service skills
- Filled orders both shipping and delivering
- Completed orders to customers preferences
- Received inventory and rotated and stocked product accordingly
- Frequently handled customers over the phone taking orders and assuring orders were filled.
Education
No Degree - Software Engineering
General Assembly
Remote05.2023
Associate - HVAC
Southern Technical College
Sanford, FL06.2020
High School Diploma -
Liberty Christian School
Sanford, FL05.2015
Skills
- Positive outlook on the task at hand
- Willing to learn and grow
- Unafraid to ask questions
- Always asked for help, if needed, before it becomes too late -Excels in customer service positions
- Excellent communication skill, both in person and over the phone
- Computer Literate
- Emergency response
- Adaptable mindset
- Interpersonal skills
- Phlebotomy expertise
- Record keeping
- Donor screening
- Medical history assessment
- Inventory management
- Computer literacy
- Equipment sterilization
- Data entry proficiency
- Biohazard disposal
- Equipment Calibration
- Lab Equipment Maintenance
Certification
- OSHA certified
- Universal EPA license
- OSHA, 10/2019, Present
- Universal EPA, 02/2020, Present
Timeline
Donor Center Technician
BPL Plasma
04.2022 - 12.2023
Plate Mounter
Consolidated Labels
05.2021 - 01.2022
HVAC Service Technician
Triad Mechanical
06.2020 - 01.2021
Fresh Production Associate
Walmart
02.2019 - 11.2019
Customer Service Retention Agent
Alorica
09.2018 - 01.2019
Deli Service Clerk
Publix Super Markets
02.2015 - 11.2017
No Degree - Software Engineering
General Assembly
Associate - HVAC
Southern Technical College
High School Diploma -
Liberty Christian School