Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kolbi McHayle

Tampa

Summary

Working in the customer service industry for over Ten years I have learned the importance of quality customer service. The specialty skills I’ve gained over the course of my time in the industry involved proper phone etiquette, utilizing the cash register to accurately handle customer transaction, exceptional sale skills developed from a strong work ethic and successful track record of growing sales revenue. Energetic shift supervisor with strong management skills who thrives in a fast-paced dynamic environment

Overview

9
9
years of professional experience

Work History

AMAZON
06.2017 - Current
  • ASSEMBELED ORDERS AND PACKED ORDERS FOR SHIPMENT
  • VERIFIED AND DESCRIPTION OF MATERIALS BY CHECKING MERCHANDISE
  • OPERATED PC AND RF BASED COMPUTER SYSTEMS FOR HIGH LEVEL OF ACCURACY
  • ENSURE WAREHOUSE CLEANLINESS TO MAXIMIZE EFFICIENCY AND PRODUCTIVITY

CSR

Maximus
11.2020 - 11.2021
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Shift Supervisor

Wendys
04.2016 - 06.2017
  • PROMOTED NEW SALES INCLUDING FOOD AND BEVERAGE
  • BUDGETED MONEY PRESENTED BY CUSTOMERS
  • ASSISTED IN MEETING MONTHLY QUOTAS
  • ENSURED THT MY TEAM WAS AWARE OF PRODUCT UPDATES AND PROCEDURAL CHANGE

Convergys
10.2015 - 03.2016
  • ADHERE TO ALL CONFIDENTIALITY REQUIREMENTS AT TIMES
  • COORDINATE BETWEEN CUSTOMERS AND THE BILLING DEPARTMENT
  • MAINTAIN SERVICE LEVELS, HANDLE TIME AND PRODUCTIVITY
  • ACCURATELY DOCUMENT, RESEARCH AND RESOLVE CUSTOMER SERVICE-RELATED ISSUES

Education

GED -

GED WORKS
Tampa, FL
09.2024

Skills

  • CUSTOMER SERVICE
  • MS OFFICE SUITE
  • DETAIL-ORIENTED
  • STRATEGIC SALES KNOWLEDGE
  • STRONG PROBLEM-SOLVING APTITUDE

Timeline

CSR

Maximus
11.2020 - 11.2021

AMAZON
06.2017 - Current

Shift Supervisor

Wendys
04.2016 - 06.2017

Convergys
10.2015 - 03.2016

GED -

GED WORKS
Kolbi McHayle