Kolby Duhon

Customer Service Specialist for University of New Mexico Hospital, University of New Mexico Cancer Center, Sandoval Medical Group and University of New Mexico Medical Group.

• Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
• Setup payment arrangements and discuss issues regarding medical treatments.
• Comply with company policies and procedures by encouraging positive and effective work environment among all employees.
• Answered calls and emails addressing customer inquiries. Apply basic strategies to engage customers to present solutions to suit individual needs.
• Maintained financial accounts by processing customer adjustments.

• I would take members through complimentary training sessions as well as sell personal training to members who are interested in having a personal trainer.
• I also serviced clients with a followup to make sure they were happy with training.
• Made serviced calls to members.
• Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.
• Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.

• JB Cleaning, Cleaning business I started during the pandemic
• I set appointments as well as scheduling and cleaning commercial offices and post construction cleaning during remodels. I still have this business.

• I would generate leads and set an appointment to meet clients and present the information on our different insurance plans.
• I would generate leads off of each appointment I made.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Maintained high standards of customer service by building relationships with clients.

• Company generated leads, I met with potential customers at their home to give a demo of our windows. Provided a positive first impression of our company and inform them about the company and our products.
• I would also generate my own leads, I would measure and give an estimate for our windows based off the options they chose.
• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.