Kolby Owens
New Braunfels,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Server, Cashier, Busser
Las Palapas Restaurants
Converse, Texas
08.2024 - 11.2024
- Responded to ad hoc cleaning duties at end of shift.
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Took orders from customers accurately and in a timely manner.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
Activities Leader
Uncharterd adventures
Live Oak, Texas
12.2023 - 03.2024
- Ensured that all necessary supplies were available for each activity prior to starting it.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Completed and maintained time and attendance forms and inventory lists.
- Instructed participants in safe use of materials and equipment for each activity.
Education
GED -
Home Schooled
Converse, Texas06-2024
Skills
- Food inspection
- Table resetting
- Daily specials memorization
- Team member support
- Quality control
- Point of sale (POS) system operations
- Professional appearance
- Supply restocking
- Positive guest interactions
- Team collaboration
- Strong work ethic
- Sales techniques
- High volume dining
Timeline
Server, Cashier, Busser
Las Palapas Restaurants
08.2024 - 11.2024
Activities Leader
Uncharterd adventures
12.2023 - 03.2024
GED -
Home Schooled