Joshua Waters
Springfield,MO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Server/ Busser
The Jackson Grille
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Busser
Olive Garden Restaurant
08.2022 - 05.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Education
High School Diploma -
Options For Youth
Lancaster, CA06.2020
Skills
- Order Management
- Food Running
- Order Delivery Practices
- Daily Specials Memorization
- Food Delivery
- Supply Restocking
- Beverage Preparation
- Table Setting
- Table Bussing
- Safe Food Handling
- Food Inspection
- Guest Engagement
- Wine Service
- Sales Techniques
- Cash Handling
- Sales Expertise
- Guest Seating
- Food Station Setup
- Suggestive Selling
- Menu Memorization
- Point of Sale Operation
- Dining Area Maintenance
- Service Prioritization
- Ordering Procedures
- Bill Computation
- Hospitality Service Expertise
- Front-Of-House Display Creation
- Item Promotion
- High-Volume Dining
- Food Spoilage Prevention
- Performance Improvement
- Quality Control
- Wine Pairings
- Food Sales and Promotion
Timeline
Server/ Busser
The Jackson Grille
05.2023 - Current
Busser
Olive Garden Restaurant
08.2022 - 05.2023
High School Diploma -
Options For Youth
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