Patrick Ortega
Belen,NM
Summary
Proactive and customer-oriented, I excelled at La Dos Gringas by enhancing guest engagement and streamlining order management. Leveraging POS expertise and a knack for memorizing daily specials, I significantly boosted walk-in business. My ability to resolve complaints and foster warm relationships underscores my commitment to service excellence and team support. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Helped manage and cater large scale events, such as funerals and meetings.
Overview
3
3
years of professional experience
Work History
Server/Busser
La Dos Gringas
02.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Belen Highschool
Belen NM05-2023
Skills
- Daily specials memorization
- Hostess support
- Helped Manage Large Scale Events
- Team member support
- Guest Engagements
- Order Management
- Order delivery practices
- Food Running
- POS operation
- Supply Restocking
Languages
English
Native or Bilingual
Timeline
Server/Busser
La Dos Gringas
02.2022 - Current
High School Diploma -
Belen Highschool
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