Kolby Vongphandy
The Independence Center
Colorado Springs,CO
2
Languages
14
years of professional experience
Resourceful professional with experience in front-of-house management, inventory handling, and client care. Manages shift transitions and resolves inquiries while ensuring accurate documentation and cash handling. Combines problem-solving skills with a customer-focused approach to enhance operational efficiency.
Work History
Fulfillment Associate /Outbound Problem Solver
3 Months- Inventory Control & Discrepancies: Resolved 50+ daily inventory volume issues, dwell times, and unscannable packages using warehouse management systems (FC Research / internal tools) to ensure proper package routing.
- Investigated recurring scanning and labeling failures to identify root causes, which reduced repeat package delays across shifts.
- Conducted real-time audits on damaged, misrouted, and system-blocked inventory, preserving product integrity and ensuring high fulfillment accuracy.
- Collaborated with Area Managers, Process Assistants, and inbound/outbound leads to clear operational bottlenecks and ensure continuous workflow.
- Data & System Operations: Maintained 99%+ inventory data accuracy by reconciling physical stock discrepancies with system records.
Caregiver
5 Years 7 Months- Nonprofit organization providing support and independent-living services to adults with disabilities in the local community
- Delivered daily personal care and mobility assistance to adults with disabilities, enhancing safety and promoting independence.
- Administered medication reminders and documented vital signs, behavioral changes, and incidents in client records to ensure comprehensive care.
- Coordinated medical appointments and transportation, updating families and healthcare providers on care plans to maintain continuity of care.
Cashier
3 Months- Fast-casual Asian restaurant chain serving made-to-order entrees at dine-in and takeout locations.
- Enhanced guest experience by upselling menu promotions during peak shifts, contributing to higher average checks.
- Operate POS and manage cash handling; complete end-of-shift reconciliations to ensure accurate registers.
- Assisted in managing daily shift operations to promote efficiency. and collaborate with kitchen and floor staff to maintain fast service and resolve guest issues.
Customer Service Associate
9 Months- Resolved customer inquiries, recommending products and DIY solutions to enhance satisfaction.
- Assisted customers in product selection, enhancing overall shopping experience.
- Resolved customer inquiries efficiently, improving satisfaction and loyalty.
- Trained new associates on store policies and procedures, fostering team collaboration.
Food Service Professional
1 Year 9 Months- Delivered friendly and efficient customer service, enhancing guest satisfaction.
- Prepared food and beverages with meticulous attention to detail, ensuring quality and presentation.
- Managed daily food preparation and service operations, ensuring high-quality standards.
- Trained and mentored new staff on food safety practices and customer service excellence.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
Front-of-House Manager
6 Years 5 Months- Locally owned yakitori restaurant providing dine-in and takeout service until closing in 2019
- Provided friendly front-of-house service, processed customer orders, and reconciled daily cash using POS, ensuring accurate financial transactions.
- Trained new front-of-house staff and facilitated shift transitions, enhancing service quality and team cohesion.
- Oversaw closing duties, cleaning, and inventory management, ensuring timely stock replenishment and efficient nightly operations.
- Server/ Busser | Jan. 2014 – Apr. 2016
- Prior to my promotion to Front of House Manager, I served dishes with accuracy and paid attention to detail.
Education
High School Diploma
Graduated with Honors
Associate of Science - Aerospace Engineering
In Progress
Skills
Skills: Guest experience & upselling; POS & cash handling; Shift support & team collaboration; Inventory control & stock replenishment; Time management & multitasking; Conflict resolution & complaint handling
Teamwork and collaboration
Willing to learn
Attention to detail
Data analysis
Interests: Street photography (automotive photography); Driving & car performance
Accomplishments
- Inventory Accuracy: Resolved an average of 50+ item discrepancies daily using internal WMS tools, reducing shift dwell times and maintaining 99%+ inventory data accuracy.
- Process Improvement: Identified recurring labeling and scanning errors at inbound/outbound stations, collaborating with shift leadership to eliminate root causes and lower package delay rates.
- Operational Flow: Audited damaged and system-blocked packages real-time, clearing operational bottlenecks to ensure on-time dispatch targets were consistently met.
- Promotion & Growth: Promoted from Server/Busser to Front-of-House Manager within 2 years based on service accuracy, shift reliability, and strong operational leadership.
- Team Leadership & Training: Onboarded and trained new front-of-house staff on POS operations and service standards, improving team onboarding efficiency and consistency.
- Financial Accuracy: Executed daily drawer reconciliations and shift closings with zero end-of-night cash discrepancies over a multi-year tenure.
- Client Compliance & Care: Maintained a 100% accurate record of client vitals, care-plan updates, and medication schedules across multi-year engagements.
- Crisis Management: Recognized for exceptional composure and communication during client health incidents, coordinating immediate emergency and family notifications without disruption of care.
- Upselling & Revenue: Consistently led shift upselling metrics for promotional menu items, increasing average check sizes during peak dining hours.
- Cash Precision: Handled high-volume transactions during rush periods with flawless register balances during end-of-shift reconciliations.
Amazon — Sort Associate / Problem Solver
Yakitori 4 — Front-of-House Manager & Server/Busser
The Independence Center — Caregiver
Pei Wei — Cashier
Languages
English
Native or Bilingual
Lao
Professional Working
Timeline
Fulfillment Associate /Outbound Problem Solver
Amazon
07.2026 - CurrentRead More
Cashier
Pei Wei
04.2026 - 07.2026Read More
Caregiver
The Independence Center
03.2021 - CurrentRead More
Customer Service Associate
The Home Depot
06.2020 - 03.2021Read More
Food Service Professional
Mochi Thai'm
06.2019 - 03.2021Read More
Front-of-House Manager
Yakitori 4
01.2013 - 06.2019Read More
Pikes Peak State College
Associate of Science from Aerospace Engineering
Read More
Goal Academy High School
High School Diploma
Read More