Kole Kirkland
Sherman
Summary
Experienced Operations Manager with a proven track record at Texas Building Supply, excelling in operations management and team leadership. Spearheaded initiatives that significantly improved performance outcomes and customer satisfaction. Expert in employee relations, adept at fostering a culture of accountability and excellence. Achieved notable enhancements in logistics and efficiency.
Overview
12
12
years of professional experience
Work History
Operations Manager
Texas Building Supply
03.2019 - Current
- dispatching, logistics and route planning
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Team Lead
Academy Sports Outdoors
02.2013 - 05.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Sales Manager
BPS Outfitters
05.2015 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Oversaw online sales initiatives.
- Oversaw sales team operations.
Education
High School Diploma -
Kirkland Academy
Sherman, TXSkills
- work ethic
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
Timeline
Operations Manager
Texas Building Supply
03.2019 - Current
Sales Manager
BPS Outfitters
05.2015 - 03.2019
Team Lead
Academy Sports Outdoors
02.2013 - 05.2019
High School Diploma -
Kirkland Academy
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