Travel
KOLONE SMITH
Los Angeles,CA
Summary
Dynamic professional with 6+ years of experience across business solutions, customer support, product specialization, and technical operations. Proven ability to optimize workflows, analyze data, and support digital transformation projects. Skilled in cross-functional collaboration, client training, and problem-solving. Open to relocation and authorized to work in the U.S.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Solutions Analyst
Tekion
03.2024 - Current
- Serve as a key liaison between clients and product teams, gathering and translating business requirements for automotive SaaS solutions.
- Analyze client workflows to optimize adoption of Tekion’s cloud-based platform.
- Conduct training sessions and provide ongoing support to ensure client success.
- Collaborate with engineering and QA teams to drive issue resolution and product enhancements.
- Deliver insights through data-driven reports and dashboards to improve client outcomes.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Championed the adoption of new technologies and methodologies, fostering a culture of innovation and continuous improvement within the organization.
Field Engineer
Solera Holdings
08.2022 - 03.2024
- Installed, maintained, and repaired technical systems
- Diagnosed and resolved technical issues swiftly
- Collaborated with project management to streamline processes
- Developed strong client relationships, offering technical consulting and strategic advice
- Provided training and support to clients
- Integrated new technologies, promoting continuous improvement
- Remote
Product Specialist / Sales Support
Jaguar Land Rover
03.2018 - 08.2022
- Engaged with customers during vehicle testing and purchasing
- Coordinated vehicle delivery and pickup services
- Implemented practices to attract new customers
- Maintained customer rapport through follow-ups
- Managed vehicle deliveries, customer transport, data entry, and maintenance
Technical Operations Specialist
Google Maps
11.2016 - 03.2018
- Monitored and maintained map data accuracy
- Resolved data issues through analysis and troubleshooting
- Collaborated with teams for data improvements
- Provided technical support and training
- Developed workflows for data processing
Education
Associate of Arts - Kinesiology
Long Beach City College
01.2015
Skills
- Data Entry
- Html
- Microsoft office suite
- Software implementation
- Jira
- Stakeholder management
- MS project
- SharePoint
- Project administration
- Training curriculum design
- SQL and databases
Certification
- Google Project Management Certification
- HTML Certification
- CSS Certification
Interests
Coding
Cinema
Outdoor Nature
Basketball
Self Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Solutions Analyst
Tekion
03.2024 - Current
Field Engineer
Solera Holdings
08.2022 - 03.2024
Product Specialist / Sales Support
Jaguar Land Rover
03.2018 - 08.2022
Technical Operations Specialist
Google Maps
11.2016 - 03.2018
Associate of Arts - Kinesiology
Long Beach City College
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