Kolten Burt
Aubrey,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
U-Haul International
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
Porter / Pro Shop
Tommy’s Boats
03.2022 - 07.2023
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
Inclusion Aide
Prosper Isd
08.2020 - 08.2021
- Managed classroom conflicts calmly and effectively, prioritizing safety while focusing on resolution strategies that fostered growth for all parties involved.
- Assisted in developing instructional goals based on each student''s unique strengths and challenges.
- Implemented behavior management plans to maintain a positive classroom atmosphere for all learners.
- Supported successful transitions between grade levels or educational settings by collaborating closely with relevant stakeholders.
Education
High school diploma -
Aubrey High School
Aubrey, TX 08.2016 - 05.2020
No Degree - Basics
Southern Utah University
Cedar City, UT 01.2023 - 12.2023
Hazco Fire Academy
Sherman, TX 11.2020 - 06.2022
Skills
Customer service
Active listening
Data entry
Customer relations
Relationship building
Call management
Account updating
Timeline
Customer Service Representative
U-Haul International
01.2024 - Current
No Degree - Basics
Southern Utah University
01.2023 - 12.2023
Porter / Pro Shop
Tommy’s Boats
03.2022 - 07.2023
Hazco Fire Academy
11.2020 - 06.2022
Inclusion Aide
Prosper Isd
08.2020 - 08.2021
High school diploma -
Aubrey High School
08.2016 - 05.2020
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