Koltin Hofbauer
Hudson
Summary
Dedicated Lube Technician at Valvoline with proven expertise in oil changes and tire rotations. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Dependable team player with strong workshop organization skills, ensuring safety and efficiency in all operations. Committed to delivering exceptional service and building lasting customer relationships.
Overview
3
3
years of professional experience
Work History
Lube Technician
Valvoline
10.2023 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Shift Leader
McDonald's
10.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Coldstone Creamy
03.2023 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Hudson High School
Hudson, WI06.2024
Skills
- Customer service
- Dependable and responsible
- Problem-solving
- Tire changing and rotation
- Oil changes
- Fluid checks
- Safety checks
- Battery replacements
- Flexible schedule
- Relationship building
- Verbal and written communication
- Valid Driver's license
- Workshop organization
- Coordination with service team
Timeline
Lube Technician
Valvoline
10.2023 - Current
Shift Leader
Coldstone Creamy
03.2023 - 10.2023
Shift Leader
McDonald's
10.2021 - 03.2023
High School Diploma -
Hudson High School
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