Kolton Elwess
Pahrump,NV
Summary
Dynamic professional with extensive experience in operations management and client relationship management. Skilled in developing and implementing strategic plans that align with business objectives, fostering strong supplier relationships, and optimizing team performance for measurable success.
Overview
14
14
years of professional experience
Work History
Owner/Operator
KTEE, LLC
Pahrump, NV
01.2025 - Current
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily business operations, ensuring alignment with company goals.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated strong relationships with suppliers to negotiate favorable terms and pricing.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Sales and Service Rep
Auto Chlor
Las Vegas, NV
12.2022 - 01.2025
- Managed customer inquiries, providing exceptional service and resolving issues efficiently.
- Analyzed customer feedback to identify trends, informing product improvements and service adjustments.
- Analyzed and resolved electrical and plumbing malfunctions to maintain operational integrity.
- Tracked and recorded all parts used for machine repairs and maintenance to support effective inventory management.
- Oversaw the installation and refurbishment processes for high-performance dishwashing machines, ensuring compliance with industry standards.
- Monitored and maintained adherence to health department standards for safety and health regulations.
- Facilitated invoicing and addressed customer needs to ensure seamless route operations.
- Executed thorough review and timely preparation of chemical orders to ensure safe delivery.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
Supervisor/Account Manager
Eco Green and Turf
St. George, UT
09.2016 - 12.2022
- Monitored inventory levels, ensuring timely replenishment of supplies for operational efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Implemented process improvements, enhancing team productivity and environmental compliance.
- Coordinated scheduling of maintenance tasks to optimize resource allocation and reduce downtime.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Maintenance Supervisor
Olympus Academy
Hurricane, UT
08.2012 - 08.2016
- Supervised daily maintenance operations, ensuring adherence to safety protocols and operational standards.
- Supervised 4 employees and scheduled shifts.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Trained and mentored maintenance staff on best practices and compliance with regulatory requirements.
- Conducted regular inspections to identify potential issues, implementing timely corrective actions to enhance facility performance.
- Collaborated with vendors to source parts and services, optimizing inventory management and reducing costs.
- Implemented streamlined workflows for maintenance tasks, increasing team efficiency and effectiveness in service delivery.
Skills
- Operations management
- Personnel management
- Operations oversight
- Negotiation
- Sales strategy development
- Risk management
- Cost management
- Clean MVR
Timeline
Owner/Operator
KTEE, LLC
01.2025 - Current
Sales and Service Rep
Auto Chlor
12.2022 - 01.2025
Supervisor/Account Manager
Eco Green and Turf
09.2016 - 12.2022
Maintenance Supervisor
Olympus Academy
08.2012 - 08.2016