KOLTON MAES
Salt Lake City,UT
Summary
Results-driven hospitality professional with 6+ years of experience in high-volume environments, recognized for delivering exceptional guest service, building strong customer relationships, and maintaining accuracy under pressure. Proven leadership background with experience supervising teams, resolving complex issues, and improving operational efficiency. Skilled in multitasking, communication, and creating positive guest experiences.
Overview
9
9
years of professional experience
Work History
Bartender
Brooklyn Bowl Las Vegas
Las Vegas, Nevada
11.2021 - Current
- Delivered fast, high-volume bar service while maintaining accuracy and customer satisfaction.
- Prepared a wide range of alcoholic and non-alcoholic cocktails with consistency and quality.
- Built strong guest rapport through friendly, approachable service.
- Operated multiple POS systems efficiently with accurate order and payment processing.
Bartender/Server
Olive Garden
Las Vegas, Nevada
04.2018 - 01.2022
- Delivered fast, friendly service in a high-volume setting at Olive Garden with strong attention to guests.
- Built genuine guest connections to enhance satisfaction and loyalty.
- Upheld food safety, sanitation, and responsible alcohol service standards.
- Memorized menus and drink recipes to provide accurate, efficient service.
Team Leader
National Trans Med
Sandy, Utah
07.2017 - 04.2019
- Led a specialized call center team coordinating medical transportation for elderly patients.
- Solved complex issues and supported team members to maintain strong performance.
- Deescalated difficult situations with professionalism and clear communication.
- Reported call times and efficiency metrics to leadership to support operational improvements.
Education
Massage Therapy -
Cortiva Institute
Salt Lake City, UtahHigh School Diploma -
Riverton High School
Riverton, UtahSkills
- Customer service excellence
- Food safety standards
- Alcohol service compliance
- Problem solving
- Effective communication
- Attention to detail
- Proficient in mixology
- Team leadership
Timeline
Bartender
Brooklyn Bowl Las Vegas
11.2021 - Current
Bartender/Server
Olive Garden
04.2018 - 01.2022
Team Leader
National Trans Med
07.2017 - 04.2019
Massage Therapy -
Cortiva Institute
High School Diploma -
Riverton High School