Kolyn Maycock
St. George,UT
Summary
Friendly and positive individual with a focus on customer satisfaction and effective problem resolution. Experienced in providing direct assistance and training new team members, committed to creating an engaging and supportive atmosphere.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Danville
St. George, UT
03.2025 - Current
- Provided direct assistance to individuals with disabilities in daily living activities.
- Facilitated communication between clients, families, and healthcare professionals.
- Monitored client progress and reported changes to supervisory staff consistently.
- Assisted in creating a safe and supportive environment for individuals served.
- Trained new staff on best practices for client support and safety protocols.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Electronics Team Member
Walmart
Washington, UT
09.2022 - 02.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring smooth transactions for customers.
- Collaborated with team members to restock shelves promptly, minimizing product shortages.
- Resolved customer issues effectively, fostering positive relationships and promoting brand loyalty.
- Improved customer satisfaction by providing efficient and knowledgeable assistance with electronics products.
- Managed time effectively during busy periods, prioritizing tasks according to urgency levels without sacrificing quality of service.
Courtesy Clerk
Smiths Food And Drug
St. George, UT
04.2022 - 09.2022
- Assisted customers with inquiries and product locations, enhancing shopping experience.
- Maintained cleanliness and organization of store areas, ensuring safety compliance.
- Collaborated with team members to restock shelves efficiently, optimizing inventory flow.
- Coordinated cart retrieval and organization to enhance store efficiency.
- Assisted customers with bagging and loading items into vehicles for convenience.
Team Member
Baskin Robins
St. George, UT
04.2021 - 10.2021
- Operated cash register and processed customer transactions accurately.
- Prepared and served ice cream products following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new team members on operational procedures and customer service best practices.
- Monitored inventory levels and reported shortages to ensure timely replenishment of supplies.
- Engaged with customers to provide exceptional service, addressing inquiries and resolving issues promptly.
- Implemented strategies for upselling products, contributing to improved customer satisfaction and retention.
Education
High School Diploma -
Millcreek High
St. George, UT05-2023
Skills
- Time management
- Customer service
- Zoning and stocking
- Item stocking
- Patience under pressure
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Direct Support Professional
Danville
03.2025 - Current
Electronics Team Member
Walmart
09.2022 - 02.2025
Courtesy Clerk
Smiths Food And Drug
04.2022 - 09.2022
Team Member
Baskin Robins
04.2021 - 10.2021
High School Diploma -
Millcreek High