KOMAL REHAN
Valley Stream,USA
Summary
Operations Coordinator with an MBA and experience supporting public-facing and operational environments, including increasing process efficiency and community outreach. Skilled in coordinating workflows, managing stakeholder interactions, and using data systems like Salesforce (CRM) to track engagement and improve service delivery. Proven ability to support day-to-day operations while working directly with diverse communities and cross-functional teams.
Overview
6
6
years of professional experience
Work History
Substitute Paraprofessional
NYC Department of Education
New York, NY
03.2026 - Current
- Supported daily school operations across multiple environments, ensuring adherence to administrative protocols
- Coordinated communication between educators, staff, and families to support consistent service delivery
- Assisted with classroom and operational logistics, adapting quickly to different school settings and needs
Sanitation Associate (Team Lead/ Supervisory)
Sunco Foods
Burnaby, BC, Canada
02.2025 - 12.2025
- System Management: Spearheaded the updating of Standard Operating Procedures (SOPs) to ensure 100% compliance with safety and operational protocols.
- Data Analytics: Managed inventory data and performed system tasks to track departmental efficiency.
- Leadership & Supervision: Served as the primary point of contact for a team, managing task allocation and reducing operational backlogs. Coordinated 5+ members to complete the task before deadline.
Public Engagement Associate (Unpaid Internship)
Rogers (Elite Sales & Marketing)
Toronto, ON, Canada
11.2024 - 02.2025
- Community Outreach: Executed community-based outreach operations across diverse neighborhoods, engaging directly with residents.
- CRM Management: Utilized Salesforce (CRM) to record client data and maintained data integrity for community-based outreach initiatives, ensuring accurate reporting for stakeholder engagement.
- Client Retention: Built relationships with community members to understand needs and support service adoption.
Sanitation Associate (Team Lead/ Supervisory)
Fresh Prep
Vancouver, BC, Canada
05.2023 - 03.2024
- Workflow Optimization: Reviewed daily task sheets and resource databases to ensure seamless production flow.
- Process Coordination: Collaborated with cross-functional teams to implement 5-step efficiency procedures, reducing operational inefficiencies and improving workflow consistency.
- Team Leadership & Supervision: Participated in team-based task allocation to meet strict daily production and safety deadlines.
- Performance Matrix: Used performance metrics to evaluate associate performance and support promotion decisions.
Guest Experience Ambassador/ Server
Dhaliwal Banquet Hall
Surrey, BC, Canada
12.2022 - 03.2023
- Stakeholder Relations: Provided personalized high-touch service and managing guest flow.
- Conflict Resolution: Actively listened to guest feedback and implemented immediate solutions to ensure positive outcomes.
Quality Executive
The Unati Cooperative Marketing cum Processing Society Ltd.
Talwara, Punjab, India
10.2021 - 08.2022
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Quality Assurance Process Executive (Supervisory)
Mrs. Bectors Food Specialties Ltd.
Phillaurr, Punjab, India
11.2019 - 02.2021
- Fixed identified issues to improve workflows.
- Created and achieved product quality objectives and met product specifications.
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Mentored and coached team members on QA topics and strategies.
Education
Master of Business Administration - ACBSP and NCMA Accredited
University Canada West
Vancouver, BC, Canada01-2024
Bachelor of Technology - Food Science and Technology
Guru Nanak Dev University
Amritsar, Punjab, India01-2019
Skills
- Operations & Coordination: Workflow Optimization, SOP Development, Project Coordination, Resource Allocation
- Data & Systems: Salesforce (CRM), Data Tracking & Analysis, Microsoft Office Suite (Excel, Word)
- Engagement: Stakeholder Communication, Community Outreach, Conflict Resolution, Relationship Building
- Social skills development
- Social development and integration
- Progress monitoring
- Technology-based strategies
LANGUAGES
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Timeline
Substitute Paraprofessional
NYC Department of Education
03.2026 - Current
Sanitation Associate (Team Lead/ Supervisory)
Sunco Foods
02.2025 - 12.2025
Public Engagement Associate (Unpaid Internship)
Rogers (Elite Sales & Marketing)
11.2024 - 02.2025
Sanitation Associate (Team Lead/ Supervisory)
Fresh Prep
05.2023 - 03.2024
Guest Experience Ambassador/ Server
Dhaliwal Banquet Hall
12.2022 - 03.2023
Quality Executive
The Unati Cooperative Marketing cum Processing Society Ltd.
10.2021 - 08.2022
Quality Assurance Process Executive (Supervisory)
Mrs. Bectors Food Specialties Ltd.
11.2019 - 02.2021
Bachelor of Technology - Food Science and Technology
Guru Nanak Dev University
Master of Business Administration - ACBSP and NCMA Accredited
University Canada West