Komeka Grigsby-Mitchell

• Provide CPRS/VISTA related customer service to all VHA staff, as needed.
• Attend 15-20 Informatics/Team related meetings per week.
• Provide 8 in-person CPRS trainings for all Staff and 3 Residents, Interns, Fellows, and Student trainings per month.
• Process 55-75 LEAF request for new note titles/templates, changes to note titles/templates.
• Build 55-75 new note titles/templates in CPRS.
• Build 10-15 new consults per month.
• Create 10 CPRS reminder dialogs.
• Build or Rework 5-8 menus in CPRS.
• Complete 5-10 monthly HiCOPs
• Run 12 daily VISTA/CPRS reports for leadership and management/6 additional on a monthly basis.
• Run 7 SQL code reports for various services throughout the hospital.
• On average answer about 25-30 email messages/10-20 teams messages/15-20 phone calls per day for CPRS troubleshooting related purposes
• Answer 2-5 Informatics related actions items per month.
• Send out 2-3 Health Informatics Bulletins related to CPRS, JLV, Vista
• Assign 25-50 user classes per month via the E-PAS process/Enter 5-10 E-PAS per month as an ADPAC.
• Clear 5-10 LEAF out-processing requests per month, to include removing the employee from teams, clearing notifications, and assigning surrogates for further workload
• Assign 5-10 surrogates per day for Clinicians who will be out of the facility more than 24 hours.
• Process 5-10 IFC request per month for traveling Veterans.
• Act as a stand in for the CHIO for leadership meetings when schedule conflict arises.
• Provide CPRS Office Hours once per month for all clinical staff.

· COR certified and knowledge of submitting acquisition plans in FORCE such as Olympus Endoscopy 3-month and 5-year Contract for Pulmonary and Gastroenterology costing over $2 million and multiple equipment submissions for Medical Service costing over $215,000.00

· Proficient in submitting equipment packages in SEPG and EER for Cardiology and other specialty services with a value of $3,000,000.00 +. This is an ongoing project.

· COR for Tumor Registry Best Practices Group for 3 contractors totaling $111,506.25

· Ensures that services are provided according to contract and certifies invoices are paid in full and on time.

· Works with Fiscal Service staff to troubleshoot problems and maintain timely contract support.

· Maintains data on all Medical Service Specialty Clinics including to include the number of patients seen, wait times and delays, encounter oversight, and workload reporting with the goal of continuously improving the throughout and quality of the clinics.

· Maintains Focus Position Performance Evaluation/Ongoing Position Performance Evaluation.

· Knowledge and proficient in viewing and answering White House Correspondence, PATS, VA Signals and Congressional in a timely and accurate manner.

· Assisted leadership in resolving informal complaints and grievances, developing work improvement plans and recommending personal actions.

· Knowledge of personnel management working with HR in recruiting, detailing, promotions for General Schedule (GS) Title 5, Hybrid, Non-Competitive and Title 38 staff.

· Assisted leadership on policies and procedures as it relates to payroll, administrative duties dealing with submitting leave, FMLA paperwork, counseling related to disciplinary actions and training new employees.

· Accurate collect, compile, monitor reports to include physician productivity, consults and clinic cancellations.

· Monitor consult tracking by utilizing the VHA Support Service Center (VSSC) for several specialty clinics on a weekly basis

· Identify provider productivity problems and or patient care within specialty clinics and provide recommendations to improve the service.

· Review program data and workload reports to help trending information for workload distribution to assist Medical Service in meeting performance measures.

· Assist the Supervisory Health System Specialist in ensuring Medical Service is operating in compliance with all VHA policies and procedures.

· Independently address any problems or concerns for several specialty clinics.

· Assist section chiefs with completing performance evaluations and maintain competency folders.

· Prepare memorandums, respond to routine inquiries, reports and letters for several specialty clinics.

· Serves as the primary timekeeper for several specialty clinics to include 26 employees as well as maintains all records function for these clinics in VATAS. Also, act as the backup timekeeper for Fee Base employees within Medical Service.

· Train business office Advanced Medical Support Assistant on the proper way of scheduling for some of the specialty area clinics.

· Responsible for ensuring death certificate are completed in a timely manner, the tracker is update with the correct provider signatures and sent back to the funeral home within a timely manner.

· Acts as a meeting facilitator for the Critical Care Committee and SEPSIS Committee taking minutes on a monthly basis.

· Review consult tracking reports and correspondence for accuracy and completeness for several specialty clinics on a daily basis. Also, prepares public presentation outlines, and develops standard or form letters with replies to inquiries for these clinics.

· Actively work with the section Chiefs of several specialty clinics with specific tasks for appropriate formats and procedures by performing daily automation duties using electronic mail, desktop publishing, calendar, spreadsheet, and Microsoft word to include Access, Excel, SharePoint, and PowerPoint.

· Utilize VISTA to track delinquent/deficiency menus, tracks medical records for several specialty clinics to assure timely completion of medical records, progress notes, consults and orders by the physicians.

· Prepare credentialing and privileges folder for providers coming on board to Medial Service by reviewing credential information for accuracy and completeness to submit to the credentialing office.

· Scan patient documents into the patients record in CPRS to include EEG/s, ECHO’s, Sleep Studies and other outside records.

· Control Substance Inspector since 2019

· Records Liaison Representative

· PIV Sponsor

· SEPSIS Committee Secretary

· VA GME Committee

· Compiled a list of COVID Positive Inpatients, COVID PUI Inpatients and vents on COVID Med/Surg and ICU Ward. Compare list to BMS, NOD Report and COVID-19 Tracking Spreadsheet to ensure information is accurate for morning report. Contact NOD if BMS needs updating. Report changes from previous day’s Inpatient List including ward transfers, discharges, admissions and deaths.

· Prepared a running daily list of New Reports for Positive, Recovered and Deceased Veterans, Employees, Residents, Contractors and Humanitarians.

· Met with Informatics Chief and confirmed information on Inpatient List and New Reports for VISN, MCD and PENTAD daily briefings.

· Collaboratively prepared MCD Brief, VISN COVID 19 Power Point Slides, VISN 10am Report, and Operational Tracker for VISN, MCD, PENTAD and VSSC.

· Presented pre-briefing of MCD Brief, VISN COVID 19 Slide Deck, Operational Tracker and Dashboard to Informatics Chief.

· Received additional daily tasks from SPO (Strategic Plans and Operations) Commander and Chiefs.

· Collaboratively submitted 4 daily VISN 16 Action Items/Suspense after approval.

· Emailed Daily Copy of COVID-19 Cases Tracking Spreadsheet to Infection Prevention Program Manager and Occupational Health Chief of Service.

· Worked collaboratively all day with Occupational Health, Micro Laboratory, Infection Prevention Program Manager, Social Work Services, SPO (Strategic Plans and Operations) and Medical Director to gather data for COVID-19 Cases Tracking Spreadsheet. Send/Respond to emails confirming new reports for documentation.

· Accurately and efficiently entered compiled data into COVID-19 Cases Tracking Spreadsheet multiple times daily.

· Tracked multiple additional COVID 19 Action Items and ensure they are submitted on time after approval.

· Reviewed Occupational Health Daily Report. Respond if necessary.

· When required, set up TEAMS meetings and answer SPO (Strategic Plans and Operations) phone lines.

· Prepared Daily SPO (Strategic Plans and Operations) folders for Morning Briefing.

· Prepared Daily Battle Rhythm and send email to SPO (Strategic Plans and Operations) Chiefs for corrections/additions.

· Met with Informatics Chief at end of duty to review Inpatient List and New Reports List.

· Attended MCD/SPO (Strategic Plans and Operations) Daily Briefing.

· Attended CNH/SVH Bi-Weekly Briefing.

· Attended SPO (Strategic Plans and Operations) Staff Meeting weekly.

· Attended SPO (Strategic Plans and Operations) Internal Meeting weekly.

· Attended Employee Townhall weekly.

· Attended Infection Control Committee Meeting Monthly.

· Cross Trained to relieve SPO (Strategic Plans and Operations) Chief, Administrative Officer, Informatics Section and Manpower Pool Section if necessary.

· Assisted in implementing policies and participates in decision-making process which enhance accessibility for the employees as it relates to COVID 19. Collaborating with Occupational Health.

· Assisted in ensuring appropriate measures are taken to mitigate any adverse impacts on employee care.

· Analyzed employee satisfaction and performance improvements activities and does so by fostering an employee-focuses environment.

· Coordinated and maintained health information medical system data for the Occupational Health and Wellness Program.

· Coordinated, established, and maintained computerized systems using Vista, CPRS and personal computer systems.

· Recommended changes to software programs and/or manual procedures for utilization of the program to maximize applicability.

· Consulted with SPO (Strategic Plans and Operations) staff to improve/update/modify office automation systems utilization knowledge of program and reporting requirements.

· Served as a resource for information on the educational requirements of the clinical, technical, and clerical staff members.

· Monitored all established Occupational Health screening surveillance programs.

· Maintained surveillance and medical evaluation records, notifies employees when they are due for evaluations, and assists with scheduling appointments.

· Prepared, analyzed, executed, and/or tracked program specific information such as tuberculosis control, blood borne pathogen exposure, work injury, all medical surveillance programs, volunteer driver exams, and federal police exam.

· Scheduled outpatient appointments and test for specialty clinics such as Neurology, Cardiology and Dermatology.

· Accurately notified patients of pending appointments and answered all questions and concerns regarding their appointments.

· Effectively coordinated appointments for Veterans through TriWest.

· Accurately posted time and leave for 32 employees in different specialty clinics.

· Returned patients phone calls in a timely manner and coordinate patient appointments avoiding conflicts in treatment.

· Ran daily reports from VISTA for the sections to ensure workload was being captured, also accurately collected, compiled, and tracked reports.

· Scanned patients outside medical records into CPRS daily using Event Capture.

· Maintained leave calendars for physicians of several specialty clinics.

· Submitted equipment packages through SEPG, EER, FORCE and 2237 via Vista in a timely and efficient manner.

· Efficiently and effectively address and resolve an issues or complaints that patients and providers had with no supervision.

· Actively worked with the section Chiefs of several specialty clinics with specific tasks for appropriate formats and procedures by performing daily automation duties using electronic mail, desktop publishing, calendar, spreadsheet, and Microsoft word to include Access, Excel, SharePoint, and PowerPoint. Integrate several types of software to generate specific sorting documents and forms such as spreadsheet, database, word processing, desktop publishing, and other similar products.

· Utilized VISTA to track delinquent/deficiency menus, tracks medical records for the several specialty clinics ensure timely completion of medical records, progress notes, consults and orders by the physicians.

· Performed proper consult tracking for the Dermatology, Sleep, Pulmonary, Respiratory, Gastroenterology and Hepatology clinic through VHA Support Service Center (VSSC) by pulling and analyzing data found on the VSSC website.

· Utilized high probability databases which contained information on Veterans who had a 20% or greater probability of missing scheduled appointments and assisted with making pre-appointment phone calls to ensure that patients would show for appointments for several specialty clinics on a daily basis.

· Utilized the VCL in VISTA when appropriate for patients who requested to be placed on the wait list.

· Effectively completed proficiencies and performance appraisals for Medical Service employees.

· Followed medical center policies and procedures whiles performing duties. Also, made sure to follow HIPAA and the Privacy Act when handling patient information. Completed all annual training in a timely manner.

· Served as the primary Program Support Assistant to the Operation Iraqi Freedom/Operation Enduring Freedom/Operation New Dawn (OIF/OEF/OND) combat Veteran program.

· Offered program assistant support to other programs as indicated, such as Primary Care Service, Mental Health and Business Office.

· Provided a complete range of program support to include customer service coordination, data analysis, graphing, special seamless transition projects, monitors and compiles data from the Department of Defense (DOD), VA and VISN 16 to meet the goals and program guidelines for OIF/OEF/OND.

· Served as the first contact for combat Veterans with the VAMC and presents a favorable image and provides exemplary customer service under all conditions. Supported OIF/OEF/OND staff as the key front-line contact, personally greeting combat Veterans requesting assistance by putting them at ease, while being attentive to requests, determines the nature of assistance required and initiate appropriate action.

· Performed work that involved collection, complying and tracking data to find statistical information in support of seamless transition.

· Integrated several types of software to generate specific sorting of documents and forms such as spreadsheet, database, word processing, desktop publishing and other similar products.

· Responsible for data entry for reports requiring uploading information from Vista to create spreadsheets that are entered the OIF/OEF/OND SharePoint for team members to monitor monthly performance measures.

· Prepared, execute, and tracked program specified information, such as Freedom of Information Act requests, congressional inquiries, and OIF/OEF/OND team requests/reports. Responsible for completing and submitting monthly Action Items for the team.

· Responsible for inputting time and attendance for 4 employees.

· Performed administrative and office support duties for multiple supervisors and 25 employees.

· Answered and directed telephone call, received visitors, planned meetings and took detailed minutes, organized and scheduled appointments, developed and maintained filing system, wrote and distributed emails, correspondence memos, letters, faxes and forms.

· Processed 23 peer to peers between providers and insurance companies to overturn denials for patient care per day.

· Followed up with patients by phone with past referrals ensuring they received the services they needed.

· Knowledge in extensive software to include Microsoft Word, Excel, PowerPoint, Outlook and Publisher, as well as internet research abilities and strong communication skills.

· Typed and designed general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

· Provided information by answering questions and requests.

· Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Contributed to team effort by accomplishing related results as needed.

· Reviewed referrals for suitability, administrative, and clinical completeness, covered Tri Care benefit, and for required tests and pre-work.

· Coordinated with referring provider in cases where additional information is required.

· Verify patients are registered in CHCS, EWRAS, and DEERS; updates demographic information as needed.

· Assisted with Right of First Refusal (RFR) determinations for specialty care that can be provided within the MTF (Medical Treatment Facility) using Service Availability (Capability) Listings (SAL) and information system that link the referral to the appointment to the Access of Care (ATC) category and standard.

· Scheduled specialty referral appointments to MTF or Direct Care System, and if allowed to Network/non-network provider, within Access of Care standards 90 percent of the time.

· Assisted team members in providing pre-appointment instructions to patients as indicated.

· Tracked referral to include obtaining reports from MTF, Direct Care System, and network and non-network providers within established standards.

· The primary responsibility is to obtain Network/Non-Network results and return them to the referring provider resides with the MCSC.

· Verified information provided from provider is complete (requesting additional information and forms if required).

· Reconciled within policy timeframes and verifies that purchase card changes are reconciled with the incorrect or unknown purchase card.

· Independently initiates process to resolve problems with incorrect or unknown purchase card.

· Prepared 25 invoices, reports, memos, and delegation letters on a daily basis using word processing, spreadsheets, databases and presentation software’s.

· Read and analyzed incoming and outgoing memos, submissions, and reports in order to determine their significance and plan their distribution.

· Answered over 50 phone calls per day, transferring customers to 6 different departments.

· Performed general office duties such as ordering supplies and maintaining records management systems.

· Greeted a variety of visitors and determine whether they should be given access to specific individuals without an appointment.

· Maintained records on 20 US employees and 21 LN employees.

· Maintained appointment calendar, schedule appointments, conferences, and meetings for the Director and deputy of the store.

· Arranged travel arrangements for director, deputy and TDY personnel.

· Used various and advance functions of work processing software to create, format, modify, edit, and print a variety of letters, reports, memos and other textual documents. Typing at a rate of 80 wpm.

· Served as the payroll liaison, inputting timecards for employees both US and LN (local nationals), which enables them to receive their wages earned.

· Served as the personnel liaison (18 US employees and 21 LN (local national)) employees between the Bitburg commissary and the human resources office performing personnel actions to include separations, promotions awards, reassignments and transfers.

· Processed SF50s and SF52s for step increases, promotions, demotions, suspensions, separations and WGI.

Acted as the alternate GPC cardholder for the ordering all office supplies for the commissary with all training up to date.

· Reviewed, coded, and analyzed medical records and identified entries and/or omissions.

· Examined records and ensured all documentation requirements were met.

· Maintained inpatient coding accuracy rates of 100% and APV of 97%.

· Performed data entry of information abstracted from the inpatient and outpatient record into the CHCS.

· Entered patient administrative, diagnostic and procedure information into the CHCS inpatient/outpatient data programs for the reporting of services provided.

· Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into CHCS.

· Transcribed 175 medical reports to include operative reports and providers narrative summaries weekly.

· Identified, compiled, abstracted and coded patient data for 100 patients on a daily basis, using coding standard classification systems.

· Prepared necessary correspondence directly related to patient medical records to include sending lab results to outside physicians, requesting copies of medical records from outside physicians, and making copies of records and sending to outside physicians when requested to do so.

· Prepared all new charts with alphabetical and name labels for proper filing.

· Filed x-ray reports, lab reports, referral letters and other medical record correspondence in the patient's file.

· Train 6 medical records staff on appropriate and accurate coding of patient records and how to use the coding software.

· Expert in the use of CCE (Coding Compliance Editor), CHCS (The Composite Health Care System), AHLTA (Armed Forces Health Longitudinal Technology Application) and Essentris (Electronic Medical Records System).

ACCOMPLISHMENTS:
Contributed to the rating of Outstanding in the 2010 ORI Inspection by gathering and organizing information for the records department binders and assisted with the training of employees on rules and regulations, correct record filing and accurate coding procedures.

· Expert in the use of Composite Health Care System (CHCS).

· Coordinated and scheduled patients' consultations and appointments with the appropriate provider, ensuring that x-rays and medical records are available, and that the clinical staffs were notified.

· Scheduled appointments for Family Practice and Pediatrics. Assessed and determined appropriate appointment types to include Acute, Routine and Well Visit.

· Established and maintained 8 provider appointment templates and schedules daily.

· Reviewed, identified, sorted, and filed, transfer request for medical documentation.

· Initiated outpatient medical records prepared and forwarded medical record request transmittal forms and processed outgoing individual medical records.

· Researched medical documents for completeness of information and patient data.

· Composed routine, non-technical correspondence, such as requests for information.

· Processed SF50s and SF52s for step increases, promotions, demotions, suspensions, separations and WGI.

· Proofread and edited correspondence and documents for correct grammar, spelling, capitalization, punctuation, and format.

· Assisted with scheduling and coordinating interviews for vacant positions.

· Provided general records management support duties.

· Provided general administrative support for leave programs such as Leave Bank, Leave Transfer, Paid Parental Leave, Family and Medical Leave, by reviewing/verifying applications to donate or receive leave, requesting approval from the Leave Bank Board, coordinating and monitoring leave adjustments, and notifying employees regarding the disposition of their request.

· Consolidated and finalized information for various reports in accordance with established reporting procedures and or instructions.

· Reviewed outgoing correspondence for procedural and grammatical accuracy and conformance with administrative requirements.

· Provided clerical support to the staffing section.

• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Read system maps and caller information, and documented details in system.
• Answered calls from automatic routing system and took basic information from callers.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• · Performed clerical duties supporting more than 1,500 customers weekly. Services included but were not limited to processing breakdowns claims, roadside assistance, medical assistance, police report documentations and tow truck services.
• · Processed and informed customers on generalized queries concerning emergency roadside service and other optional insurance packages.
• · Performed typing (at 65 words per minute), answered phones, took messages, documented important policy holder information and flawlessly managed filing system for new and existing clients.