Teressa Taylor
Bossier City
Summary
Dynamic and dedicated professional with extensive experience in patient care at Overton Brooks VA Medical Center. Proven ability in vital sign monitoring and patient interaction, complemented by strong time management skills. Recognized for enhancing patient satisfaction and fostering trust with clients through compassionate care and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Overton Brooks VA Medical Center
Shreveport
09.2025 - Current
- Contact patients prior to their appointments to remind them of the visit and/or inform them of cancellations or changes to their appointment
- Ensure patient information is up to date when scheduling established patients
- Contact referring providers office to request additional information or provide a status update on a mutual patient
- Initiate outgoing referrals to another specialist, as needed
- Verify insurance and when necessary obtain pre-authorizations and pre-certifications
- Schedule patients within specific timeframes based on their diagnosis and/or referral status
CNA - Certified Nursing Assistant
Overton Brooks VA Medical Center
Shreveport
01.2021 - Current
- I go into the vets home and assist with ADL's, vital sign, light meals and medication reminder
Owner/Operator
Sugarplum's Creations & Event Planning, LLC
Shreveport
01.2013 - Current
- Event Planning, Decorating, Catering, Floral Arrangements, Wreaths, Swags, Corsages, Centerpieces.
- I enjoy turning plain and ordinary to Elegant and Extravagant.
Customer Service Representative
General Dynamics Information Technology
Bossier City
03.2020 - 10.2020
- I work on the Census Program
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using company software and systems.
- Escalated complex issues to appropriate departments for resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Mail Handler
United States Postal Service
Shreveport
10.2019 - 01.2020
- I assorted mail into different boxes and load at the dock. Seasonal help only
Rehab Assistant
Baylor Institute for Rehabilitation
Dallas
05.2018 - 09.2019
- Assist patients with activities of daily living and blood sugar, computer charting.
Mortgage Coordinator
Teleperformance
Shreveport
10.2016 - 09.2019
- Assist Military surveillance with processing a Mortgage Loan.
Rehab Assistant
Baylor Scott & White Health-BIR
Dallas
05.2018 - 09.2018
- Assist patients with activities of daily living and hygiene, blood sugars and computer.
Patient Care Technician
Christus Health
Shreveport
07.2016 - 09.2017
- Rehab
Certified Nurse Aide
Baylor Institute for Rehabilitation
Grapevine
06.2016 - 09.2016
- Rehab Technician assist with personal hygiene, vital signs, blood glucose testing.
Certified Nursing Assistant
Baylor Institute for Rehabilitation
Dallas
07.2014 - 07.2016
- Assist with activities of daily living. Bathing, grooming, oral care, transporting, vital signs, turning and repositioning patient for comfort. Feeding. Member of Patient Clinical Board, and Member of New Staff Interviewing Hiring Board.
Mental Health Technician
Sundance
Arlington
09.2014 - 01.2015
- Monitor the patients and keeping them safe. Vital signs assist with activities of daily living. CPI trained.
Certified Nursing Assistant
Select Specialty Hospital
Dallas
07.2014 - 09.2014
- Assist patients with activities of daily living. Vital signs, transporting, transferring, feeding, personal hygiene care, baths, oral care, dressing.
Cashier
Food Store
Grand Prairie
06.2014 - 08.2014
- Cashier, money handling, checking out customers/ bagging groceries.
Direct Care Worker
Johnson's Client Care
Shreveport
03.2011 - 05.2014
- I assist with patient care inside their home. I assist with bathing, dressing, grooming, transferring, ambulating, toileting and cooking and occasionally vital signs and medication reminding.
- I build a bond of trust and confident with the client as well as the family
Certified Nursing Assistant
Christus Schumpert Health System
Shreveport
07.2009 - 05.2014
- I assist with activities of daily living such as baths, oral hygiene, oral feeding, turning, lifting, moving, foley insert and discharge. I transport patient. I worked with Orthropedic/Rehab, Med Surg, telemetry, Pediatric, Geratic, Behavioral Medicine, ICU, SICU, MICU, Onocology, Intensive Care Step Down Unit patient, Labor and Delivery. Range of motion, frequent and surgical vital signs, intake and output recording and documentation in the computer.
- I have been awarded as a recognized team player.
Home Care Worker
Self Employed
Shreveport
11.2013 - 01.2014
- Assist clients in their homes with bathing, personal hygiene care, bed linen changing, campionship, exercise dressing preparing lite meals.
- I build a bond of trust and dependability with the client as well as the family.
Cashier/Customer Service
SAV-A-LOT FOOD STORES
Shreveport
04.2012 - 02.2013
- Money Handling, Customer Care.
- Customer Services.
Cashier/Sales Associate
Citi Trend Clothing
Shreveport
03.2008 - 12.2010
- Customer service, money handling, hanging clothes, receiving and freight break down.
- Customer services.
Home Health Aide
Citi Trend Clothing
Shreveport
09.2009 - 01.2010
- I assist clients in their home with activities of daily living such as bathing, dressing, grooming, transferring, ambulating, toileting, linen change, oral hygiene and oral feeding, vital signs and weight, ROM, and Rehab.
- I build a bond of trust and confident with the client as well as the family.
Certified Nursing Assistant
Prescient HealthCare Staffing
Shreveport
09.2007 - 05.2009
- Certified Nursing Assistant for Staffing Agency, contracted for different hospitals and facilities.
- I had great experience in the different settings of the hospitals and facilities and flex abilities.
Certified Nursing Assistant 2 / Preceptor
Willis- Knighton Medical Center
Shreveport
01.2006 - 02.2007
- I assist with activities of daily living such as patient care, insert and removed foley catherters, blood glucose testing, transport patient, bed changing, ROM, Rehab.
- Preceptor - I trained new hired employees for floor release.
Certified Nursing Assistant
Louisiana State University
Shreveport
01.2006 - 12.2006
- Assist with inpatient daily living. Vital signs and transport.
Mental Health Tech
Millwood Behavioral Hospital
Arlington
Education
High school diploma or GED -
Skills
- Computer literacy
- Microsoft Access
- Special education
- Time management
- Care plans
- Working with people with disabilities
- Patient interaction
- OR experience
- Microsoft Word
- Patient observation
- Nursing home experience
- Microsoft Powerpoint
- Hospice care
- Experience with individuals with mental health conditions
- Sub-acute care experience
- Experience with children
- Geriatrics
- Windows
- Acute care
- Working with people with developmental disabilities
- Transcription
- Medical-surgical
- Leadership
- Typing
- Data collection
- Microsoft Excel
- Medication administration
- Working with people with autism
- Customer relationship management
- Vital sign monitoring
Certification
- State Tested Nursing Assistant
- First Aid Certification
- CNA
- BLS Certification
- CPI Certification
- Certified Home Health Aide
- Driver's License
Languages
English
Timeline
Customer Service Representative
Overton Brooks VA Medical Center
09.2025 - Current
CNA - Certified Nursing Assistant
Overton Brooks VA Medical Center
01.2021 - Current
Customer Service Representative
General Dynamics Information Technology
03.2020 - 10.2020
Mail Handler
United States Postal Service
10.2019 - 01.2020
Rehab Assistant
Baylor Institute for Rehabilitation
05.2018 - 09.2019
Rehab Assistant
Baylor Scott & White Health-BIR
05.2018 - 09.2018
Mortgage Coordinator
Teleperformance
10.2016 - 09.2019
Patient Care Technician
Christus Health
07.2016 - 09.2017
Certified Nurse Aide
Baylor Institute for Rehabilitation
06.2016 - 09.2016
Mental Health Technician
Sundance
09.2014 - 01.2015
Certified Nursing Assistant
Baylor Institute for Rehabilitation
07.2014 - 07.2016
Certified Nursing Assistant
Select Specialty Hospital
07.2014 - 09.2014
Cashier
Food Store
06.2014 - 08.2014
Home Care Worker
Self Employed
11.2013 - 01.2014
Owner/Operator
Sugarplum's Creations & Event Planning, LLC
01.2013 - Current
Cashier/Customer Service
SAV-A-LOT FOOD STORES
04.2012 - 02.2013
Direct Care Worker
Johnson's Client Care
03.2011 - 05.2014
Home Health Aide
Citi Trend Clothing
09.2009 - 01.2010
Certified Nursing Assistant
Christus Schumpert Health System
07.2009 - 05.2014
Cashier/Sales Associate
Citi Trend Clothing
03.2008 - 12.2010
Certified Nursing Assistant
Prescient HealthCare Staffing
09.2007 - 05.2009
Certified Nursing Assistant 2 / Preceptor
Willis- Knighton Medical Center
01.2006 - 02.2007
Certified Nursing Assistant
Louisiana State University
01.2006 - 12.2006
Mental Health Tech
Millwood Behavioral Hospital
High school diploma or GED -
Similar Profiles
Sharon RobinsonSharon Robinson
Security Clerk at Overton Brooks VA Medical CenterSecurity Clerk at Overton Brooks VA Medical Center
LaQuesha M.Bloomer, MSN, RNLaQuesha M.Bloomer, MSN, RN
Clinical Coordinator RN at Overton Brooks VA Medical CenterClinical Coordinator RN at Overton Brooks VA Medical Center
Komeka Grigsby-MitchellKomeka Grigsby-Mitchell
0343 Program Analyst (TCF Intern) at Overton Brooks VA Medical Center0343 Program Analyst (TCF Intern) at Overton Brooks VA Medical Center
Caitlin CoverCaitlin Cover
Area Manager at Smoothie KingArea Manager at Smoothie King
Lauren SmithLauren Smith
Member Support Specialist at Infuze Credit UnionMember Support Specialist at Infuze Credit Union