Konesha Williams
Rochester,NY
Summary
Over 17 years of experience in healthcare coordination and community outreach, with expertise in data management and patient support. Proven ability to enhance employee performance through strategic training initiatives and effective program implementation. Strong skills in project management, interpersonal communication, and team collaboration. Demonstrated success in identifying training needs and designing impactful curriculum for diverse audiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Coordinator
Planned Parenthood of Central and Western New york
Rochester, New york
01.2025 - Current
- Training Coordinator has responsibility for planning and directing the development and delivery of internal and external educational services of the Agency.
- The Training Coordinator will work with the Manager of Outreach & Education to develop, evaluate, and implement community education and training curricula in accordance with the policies and goals of the Agency.
Community Resource Navigator
The Center for Youth
Rochester, New york
06.2024 - 10.2025
- In collaboration with the Greece Central School District, this position works with TogetherNow to operate a Neighborhood Navigation Center to serve GCSD families before, during, and after school hours.
- Using MyWayFinder software and grant funded programs, this position provides person-centered support and services to community members in order to help them achieve their goals.
- Work in collaboration with the District Director of Community Schools, District Social Workers, outside organizations, school administration and other school mental health staff as needed to support families that participate at the Neighborhood Navigation Center
Case Manager
Legacy at Cranberry Landing
Rochester, New york
11.2023 - 05.2024
- Ability to perform resident assessments
- Create and maintain individualized service plans
- Full knowledge of DOH regulations
- Scheduling of resident appointments, including but not limited to transportation
Health Home Care Manager
University of Rochester Medical Center
08.2022 - 11.2023
- Under general direction and with considerable independence, performed complex care management services for an assigned caseload of clients consistent with all URMC and NYS Regulations and Policies for the provision of Health Home Services.
- Established and maintained cooperative working relationships with community providers to obtain needed services and support for enrolled patients.
Health Home Care Manager
Home Care of Rochester (HCR)
09.2021 - 10.2021
- Actively and progressively cared to manage an enrolled client caseload as determined by Agency guidelines.
- Developed an individualized care plan with specific goals/interventions/objectives to be revised.
- Provided rehabilitative and supportive counseling to restore clients to optimum social and health functioning.
Community Health Outreach Worker
University of Rochester Medical Center
06.2021 - 08.2021
- Developed and maintained partnerships with 20+ community agencies and organizations to enhance cancer awareness.
- Organized and executed 10+ educational programs focusing on early detection and risk reduction strategies for multiple cancer types.
Health Educator
Trillium Health
10.2020 - 05.2021
- Developed and delivered culturally competent educational programming on HIV/STI/HCV prevention and treatment to 500+ individuals and groups
- Distributed 1000+ educational materials and conducted 200+ behavioral risk assessments
- Administered HIV/HCV/STD screening and testing services for 300+ clients at walk-in and community testing events.
Health Care Coordinator
East House
12.2019 - 09.2020
- Provided medication, physical health, and nutrition education and support to adult clients with severe and persistent mental illness
- Acted as point person for client medications, ensuring consistent documentation and supervision
- Facilitated medical needs for assigned clients, including 1:1 attention and transportation for appointments
Call Center Communications Representative
University of Rochester Medical Center
05.2018 - 09.2019
- Managed and organized appointment schedules for over 200 medical center departments.
- Successfully handled high inbound inquiries, including telephone calls, emails, electronic medical records, and electronic interfaces.
- Provided information and support for patients, physicians, vendors, and customers.
Front End Cashier
Nex Company ( Navy Exchange)
Betheda, maryland
10.2017 - 02.2018
- This role involves handling cash transactions, ensuring accuracy in cash management, and providing excellent customer service.
- The Cashier may be assisted by one or two associates and is accountable for all cash receipts and security procedures related to cash handling.
Sales Associate
Xquisite Boutique
Rochester, NY
07.2015 - 04.2023
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Direct Support Worker
Heritage Christian services
Rochester, NY
07.2014 - 08.2017
- Administered prescriptions while advocating for client care and well-being.
- Identified and resolved client concerns to enhance service delivery.
- Ensured effective communication regarding client needs and medication plans.
- Delivered comprehensive patient care within homes, including assistance with bathing, dressing, and eating.
- Anticipated client needs to support integration into the community and the least restrictive environments.
Certified Nursing Assistant
St John's Home
10.2006 - 07.2014
- Provided total patient care for long-term residents with physical and cognitive disabilities
- Prepared and served meals according to dietary restrictions for up to 15 patients daily
- Conducted regular checks on patients' vital signs, collected urine samples, and maintained accurate health records
Food Services Worker
St John's Home
10.2006 - 07.2014
- Managed meal distribution for hospital patients and accurately documented their meal preferences on a daily basis.
- Delivered meals and snacks to patients on time, ensuring prompt and efficient service.
- Maintained cleanliness and sanitation of work area, equipment, and utensils, meeting stringent hygiene standards.
Education
Master of Science - Public health
Robert Wesleyan University
Rochester, New york08.2024
Bachelor of Science - Health Science
The College at Brockport (SUNY)
Rochester, New york12.2016
Associate of Science - Liberal Arts and Science: General Studies
Monroe Community College
Rochester, NY06-2013
Skills
- Case management
- Electronic Documentation
- HIPAA Compliance
- Medicaid/Medicare
- Medical Appointment Scheduling
- MS Office Suite
- SPSS
- Health education
- Community outreach
- Staff development plans
- Team collaboration
- Effective communication
- Customer service
- Biostatistics
- Health disparities
- Chronic disease prevention
- Infectious disease control
- Public health education
Certification
- Lean Six Sigma Yellow Belt, 10/01/24, Present, The International Association for Six Sigma Certification and the Council for Six Sigma Certification
- CITI training, 04/01/23, Present, The Collaborative Institutional Training Initiative Program
- FEMA Certification, 12/01/22, Present, FEMA National Disaster and Emergency Management University (NDEMU)
- Certified Nurse Aide, 11/01/10, 05/01/11
Volunteering And Leadership
Alpha Kappa Alpha Sorority, Incorporated, 12/01/18, Present, Rochester, NY
Awards And Scholarships
Christian Service Award, 05/01/24, Roberts Wesleyan University
Timeline
Training Coordinator
Planned Parenthood of Central and Western New york
01.2025 - Current
Community Resource Navigator
The Center for Youth
06.2024 - 10.2025
Case Manager
Legacy at Cranberry Landing
11.2023 - 05.2024
Health Home Care Manager
University of Rochester Medical Center
08.2022 - 11.2023
Health Home Care Manager
Home Care of Rochester (HCR)
09.2021 - 10.2021
Community Health Outreach Worker
University of Rochester Medical Center
06.2021 - 08.2021
Health Educator
Trillium Health
10.2020 - 05.2021
Health Care Coordinator
East House
12.2019 - 09.2020
Call Center Communications Representative
University of Rochester Medical Center
05.2018 - 09.2019
Front End Cashier
Nex Company ( Navy Exchange)
10.2017 - 02.2018
Sales Associate
Xquisite Boutique
07.2015 - 04.2023
Direct Support Worker
Heritage Christian services
07.2014 - 08.2017
Certified Nursing Assistant
St John's Home
10.2006 - 07.2014
Food Services Worker
St John's Home
10.2006 - 07.2014
Master of Science - Public health
Robert Wesleyan University
Bachelor of Science - Health Science
The College at Brockport (SUNY)
Associate of Science - Liberal Arts and Science: General Studies
Monroe Community College
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