Kongpheng Yang
Menards
Lansing,MI
4
years of professional experience
- Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurateReady to leverage these transferable skills to make a meaningful impact in a new role.ole.
Work History
Team Member
4 Months- Assisted customers with product locations, order pickups, and basic store information.
- Stocked merchandise and faced aisles to maintain organized, shoppable sales floor.
- Unloaded freight and transported inventory to proper departments using store equipment.
- Verified pricing, signage, and product labels for accuracy across assigned sections.
- Maintained clean work areas while following safety procedures and loss prevention standards.
- Adapted quickly to department needs and completed assigned tasks with reliability.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Crew Member
3 Years 7 Months- Delivered friendly customer service while resolving order questions and maintaining positive guest experiences.
- Prepared Blizzards, Sundaes, and other menu items following Dairy Queen quality standards.
- Operated cash register and handled payment transactions accurately during peak service periods.
- Maintained clean food prep, dining, and service areas to support health and safety standards.
- Restocked ingredients, packaging, and supplies to keep production and service stations ready.
- Assisted teammates with closing tasks, sanitation, and organization to ensure smooth shift transitions.
- Supported drive-thru and counter service by fulfilling orders quickly and accurately.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma
Associate of Applied Science - Mechanical Systems
Skills
Retail operations
Inventory management
Sanitation practices
Customer service
Attention to detail
Clear communication
Problem-solving
Teamwork and collaboration
Adaptability
Relationship building
Computer skills
Positive attitude
Timeline
Team Member
Menards
06.2026 - CurrentRead More
Crew Member
Dairy Queen and Orange Julius
03.2023 - 10.2026Read More
Lansing Community College
Associate of Applied Science from Mechanical Systems
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Everett High School
High School Diploma
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