Konika Moore
Tulsa,OK
Summary
Resourceful and dedicated professional with over 10 plus years of experience in providing superior administrative and customer services, manufacturing and logistical services. Conscientious with good analytical and problem solving skills, detail oriented and demonstrate efficiency and confidentiality; High ability for leading, motivating and working closely with different levels of management and staff and work under pressure; Good communication and interpersonal skills, both team player and independent hands-on worker; Knowledge in the use of Microsoft Word, Excel and Power Point.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer / Certified Yoga Instructor / Certified Sports Nutritionist
WELLBODBYKONIKALLC
03.2020 - 02.2023
- As a personal trainer, lead individualized workouts incorporating aerobic and anaerobic exercise
- Work with clients to evaluate fitness levels, set goals, monitor progress, and blast through plateaus
- Built strong clients base with 97% repeat business and a roster of satisfied clients
- Customer-designed exercise, nutrition, yoga, and strength/conditioning programs that enabled scores of clients to achieve dramatic weight loss (up to 125+lbs.); prevent/reverse type 2 diabetes; reduce medication for depression, anxiety, and hypertension/and adopt healthier lifestyle
- Guided clients through safe workouts modified to their fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries, and post-surgeries
- Developed and delivered online fitness classes that consistently achieved filled-to-capacity enrollment (up to 30 per class) and rave reviews
- Provide exceptional customer service, securing% of new clients through referrals
- Check, maintain, and sanitize all gym and workout equipment for proper use and functions, minimizing accidents or malfunctions.
Deposit Operations Specialist
Alorica
04.2022 - 01.2023
- Properly greet and authenticate incoming and outbound callers
- Provide backup in balancing daily settlement of ATM/Debit card transactions, prepare accounting entries, research, and resolve differences and reconcile ATM suspense accounts
- Provide backup processing return deposited items
- Large dollar notifications hold, account entries, notice mailing, etc.
- Inform management of potential losses and or issues due to errors or fraud Regular and predictable attendance Perform other related duties as assigned
- Assist with consumer and business online banking access
- New user setup, password resets, monthly service charges, and multifactor authentication
- Assist online customers with bill payment inquiries, ACH and wire originations, Web connect functionality, stop payment requests, etc.
- Process manual ACH returns as needed due to stop payments/unauthorized entries, etc.
- Card issuance, hot carding, researching, and resolving customer inquiries
- Assist with researching and resolving Debit Card fraud reported by customers, Enfact cases and Visa alerts Assist with researching and resolving Reg. D
- Completion of affidavits or statements of errors, provisional transactional credit, customer notices, case submission, and management
- Assist with daily processing of large dollar signature verification using Lexis Nexis to identify instances of fraud and contact branch personnel as needed.
- Process outgoing online banking wires including obtaining customer callback verification from the branch
- Verify and submit checks deposited via Mobile Capture for completeness of items
- Provide basic account information for IRA, Trust, Auto, and Lending customers
- Open and close single, joint, or custodial - IRA, Trust, ICA, OSA, and/or CD accounts for customers
- Maintained friendly and professional customer interactions.
Scheduler
Radnet Radiology Imaging Center
12.2021 - 03.2022
- Displayed excellent communication skills and telephone etiquette
- Answered incoming calls in a courteous and professional manner; followed scheduling protocols
- Placed calls to referring physicians for patients expressing difficulty with scheduling
- Identified and assisted patients with special needs and showed care and compassion
- Maintained good rapport with referring physicians, secretaries, and clinical site staff
- Scheduled, rescheduled, or canceled new or current patients, confirms appointments, and notifies staff of changes when necessary
- Entered accurate information within thecompany system for appointment scheduling, rescheduling, cancellation, and comment entry
- Updated account information at point of scheduling
- Communicated and interacted with all departments effectively and professionally
- Pre-registered, submitted reports and documents, inputted clinical data as needed for appointments, and requested films as needed
- Gave patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities
- Participated in various projects and/or meetings, and completed other tasks as assigned by management
- Participated in various training programs to maintain knowledge of all updated changes for HMOs, PPOs, and Medical Terminologies.
Receptionist/Administrative Assistant
Heritage Point of Tulsa
09.2021 - 03.2022
- Check employees who are due for their annuals 1st of every month
- Scheduled care plans with families when DON sends a list of everyone due for updated care plan each month
- Managed indeed account, posting open positions, calling/scheduling interviews, and updated Executive Director & Director of Nurses when interviews are scheduled
- Run background checks through OK Screen
- Prepared new hire paperwork
- Ordered office supplies from staples
- Mailed - incoming/outgoing mail and packaging
- Maintained all employee lists/roster
- Maintained all resident lists/rosters
- Managed all salon paperwork/salon binder/needs
- Managed all foot care paperwork/binder/etc.
- Put together new resident charts
- Faxed resident roster forms to each house on the 24th of each month to PharmCare Pharmacy
- Answered and carried cordless phone when away from desk
- Completed any additional tasks asked by management
- Created in-service topic and paystub/paycheck pick-up logs for each in-service and had each employee sign both sheets
- Ordered name tags from C&G Rubber Stamps
- Managed account upkeep for maintenance/housekeeping work orders
- Mailed out statements monthly for business office manager
- Ordered all office supplies
- Maintained all resident/visitor/hospice sign-in/out binders
- Create new ER Packets, ADL sheets, headcount sheets, and state rosters for each resident using
- Microsoft Word
- Maintained employee certification logs, phone lists, and new hire orientation trackers.
Baker, Stocker, Cashier
Old School Bagel Cafe
11.2019 - 02.2020
- Inspected and/or corrected items before delivery or pickup for every customer
- Restocked merchandise, condiments, freezer, baked goods, and conducted every process set in place in order to effectively and efficiently open-close store.
Dispatcher
Guardian Home Security Systems
06.2017 - 10.2019
- Tracked network trouble and repair
- Provided telephone assistance and support to Technicians during troubleshooting and repairs
- Customer service; provided assistance to faculty, clients and residents in a courteous and professional manner
- Assisted in covering the IFM Business Manager when scheduled out of the office: administrative tasks and after hour decision making on procedural situations
- Provide administrative and technical support to G4S management and security personnel
- Responsible for handling miscellaneous administrative tasks as time permits and will assist the manager and supervisors with these tasks
- Perform other duties as requested by management
- Initiated communication with team leader/manager when additional staffing support is necessary and assists with resolution of those issues
Customer Service Representative
PSO Public Service Company of Oklahoma KEY PERSONNEL
03.2016 - 04.2017
- Proficient in cash accountability, accuracy in disbursement and receivables;
- Maintain a quality customer service environment; answers questions and suggests appropriate actions to meet the customer's banking needs;
- Process credit card cash advances, issue cashier checks, and complete Currency Transaction Reports;
- Ability to balance and report payable transactions daily, in accordance with standard procedures
- Ability to enter finalized cash receipts and update accounts receivable ledger by customer
- Obtain and mail invoice copies for customers, as requested
- Maintained knowledge to process daily credit card deposits
- Ability to accurately maintain filing system and file check stubs and bank receipts
- Maintained the skills and knowledge to use all available resources to research and process customer claims of invoice payment, charge backs, returns, and bad checks
- Analyze, research and resolve payroll problems on the GEAC system and initiate corrections to departments;
Customer Service Representative/Case Analysts
West Corporation
07.2010 - 03.2015
- Provided excellent customer service by efficiently handling high volume of incoming calls from customers with inquiries about their billing and receivable transactions
- This includes answering questions, adjusting, researching discrepancies, and achieving overall elevated levels of customer satisfaction
- Ability to contribute to departmental and center effectiveness and productivity by maintaining acceptable attendance, maintaining a high maximum call handling time standard, and remaining logged into the billing phone queue which ensured proper and timely handling of customer complaints
- Maintained knowledge to uphold company policies and standards by utilizing various resources to research time discrepancies, rates, and resolving customer disputes at the time of the call, thus minimizing cost in further correspondence
- Ability to analyze, research and resolve issue and problems relating to procedural actions in customer accounts
- Maintained knowledge regarding all company coding and procedures to accommodate customer issues and concerns
- Ability to manage files for maintenance and create, maintained, and tracked various records and reports
Education
College Degree - Paralegal Studies
Community Care College
10.2022
Certification -
International Sports Science Association
Carpinteria, CA09.2020
Skills
- Process Optimization
- Advanced MS Office Suite Knowledge
- Excel Spreadsheets
- 10-Key Proficiency
- PC Proficiency
- CRM Software
- Insurance Eligibility Verifications
- OSHA Compliance
- Administrative Support
- Microsoft PowerPoint, Excel, and Word
Certification
Certificate of Paralegal Studies
Certified Notary Public
Certified Personal Trainer
Certified Yoga Instructor
Certified Sports Nutritionist
Additional Information
- Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certified Notary Public
Certified Notary Public in State of Oklahoma
American Association of Notaries Member #1385434
Commission Number #22013314
Timeline
Deposit Operations Specialist
Alorica
04.2022 - 01.2023
Scheduler
Radnet Radiology Imaging Center
12.2021 - 03.2022
Receptionist/Administrative Assistant
Heritage Point of Tulsa
09.2021 - 03.2022
Certified Personal Trainer / Certified Yoga Instructor / Certified Sports Nutritionist
WELLBODBYKONIKALLC
03.2020 - 02.2023
Baker, Stocker, Cashier
Old School Bagel Cafe
11.2019 - 02.2020
Dispatcher
Guardian Home Security Systems
06.2017 - 10.2019
Customer Service Representative
PSO Public Service Company of Oklahoma KEY PERSONNEL
03.2016 - 04.2017
Customer Service Representative/Case Analysts
West Corporation
07.2010 - 03.2015
College Degree - Paralegal Studies
Community Care College
Certification -
International Sports Science Association
Certificate of Paralegal Studies
Certified Notary Public
Certified Personal Trainer
Certified Yoga Instructor
Certified Sports Nutritionist
Similar Profiles
Maggie MahurinMaggie Mahurin
DDS Case Manager II at Oklahoma Department of Human ServicesDDS Case Manager II at Oklahoma Department of Human Services
Cande Robertson-RialsCande Robertson-Rials
Certified Personal Trainer at Burn Boot CampCertified Personal Trainer at Burn Boot Camp
Bryan PatinoBryan Patino
Police Officer at Glenpool Police DepartmentPolice Officer at Glenpool Police Department