Konner Burgin
Edgewood,New Mexico
Summary
Dynamic and adaptable Service Technician with a proven track record at S and F Services, excelling in customer service and mechanical troubleshooting. Skilled in preventive maintenance and problem resolution, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional attention to detail and the ability to convey complex technical information to non-technical audiences effectively. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Technician
S and F Services
10.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Transporter
Rich Ford Dealership
12.2022 - 07.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
Team Member
Chick Fil A
10.2022 - 12.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
Education
No Degree -
Central New Mexico Community College
Albuquerque, NMHigh School Diploma -
Moriarty High School
Moriarty, NM05-2022
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Mechanical abilities
- Troubleshooting skills
Certification
Cyber security awareness certification.
Timeline
Service Technician
S and F Services
10.2023 - Current
Transporter
Rich Ford Dealership
12.2022 - 07.2023
Team Member
Chick Fil A
10.2022 - 12.2022
No Degree -
Central New Mexico Community College
High School Diploma -
Moriarty High School
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