Hi, I’m
Konnie-Crista'l Lowe
Houston,TX
Summary
A versatile and adaptable professional who has developed a wide range of transferable skills that can be applied across multiple industries and roles. Over six years of experience in fields including marketing, web design, data research, and administrative coordination.
Exceptional analytical skills, a keen eye for detail, and the capacity to organize tasks in order to fulfill deadlines. Creative problem-solver who is able to think outside the box to find solutions to complex challenges. Excellent communication skills with the ability to work well with others and build strong relationships with clients, colleagues, and stakeholders.
Proficient in various software tools and platforms, including Microsoft Office, CPI Open Fox, Capers CAD, CRM, and Adobe Creative Suite. Proven success with recruiting and working in a fast-paced, results-driven environment.
Holds a diverse skillset and an adaptable nature with the ability to add value to any organization and excel in a variety of roles.
Overview
8
years of professional experience
Work History
Martinsburg College
Admissions Outreach Coordinator
08.2021 - Current
Job overview
- Generated 100+ leads per week reaching out to prospective individuals as an educational resource and providing information on certificate programs
- Utilized CRM software to track and follow up with potential students
- Continuously exceeded scheduled and conducted metric goals each week
- Optimizing strategies for generating leads using Canva, Lightroom, and Facebook
- Staying up to date on compliance updates, program updates, and CRM software utilized in position
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns
Memorial Villages Police Department
911/Police Dispatcher
01.2021 - Current
Job overview
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received over 100+ 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Added and updated records with current materials.
- Generated reports from database systems to track records.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Maintained accuracy of records by verifying accuracy of data in records.
BeautyCounter
Seasonal Brand Ambassador
10.2021 - 12.2021
Job overview
- Communicated product value, quality, and style to educate and entice potential customers.
- Managed over 80 customer calls per day while monitoring customer preferences to determine focus of sales efforts.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Maintained up-to-date knowledge of product and service changes.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Recorded accurate and efficient records in customer database.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Contributed to team objectives in fast-paced environment.
SGA
Marketing Assistant
10.2020 - 10.2021
Job overview
- Contributed to weekly team meetings, brainstorming sessions
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Wrote engaging and successful marketing, advertising, and website copy.
- Generated over 100 leads through phone calls, emails and face-to-face interactions.
- Created and presented pitch materials, proposals and presentations.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Edited and proofread drafts of articles and other documents.
- Collaborated with illustrators and photographers to enhance content.
Breaking Barriers
Social Media Manager
09.2020 - 10.2021
Job overview
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Increased customer engagement through social media and generating 12 post per month
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Suggested and implemented new features to develop brand awareness.
- Analyzed and reported social media and online marketing campaign results.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Reviewed marketing materials and documents for brand accuracy and trending design.
One Embrace Inc
Administrative Assistant
10.2019 - 10.2020
Job overview
- Maintained appropriate filing of personal and professional documentation
- Screened over 50 calls per day both personal and business calls and directed them to appropriate party
- Answered high volume of phone calls and email inquires
- Managed and reviewed filing and office systems.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Gulf Coast Trades Center
Group Worker
08.2018 - 06.2019
Job overview
- Maintained detailed case histories, metrics and reports to meet strict standards
- Responsible for monitoring and documenting 12+ students per day
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Transported students to medical appointments and recreational activities
- Conducted group discussions for students to perform as well as report to their caseworkers
- Documented residents' mental status, sleep, and eating patterns in medical record books.
One Embrace Inc
Personal Assistant
08.2015 - 07.2018
Job overview
- Served as liaison for Non-Profit community partners
- Developed recruitment events for potential volunteers
- Designed over 10 websites, 7 logos, and various other graphic needs
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Maintained appropriate filing of personal and professional documentation.
Education
Sam Houston State UniversityHuntsville, TX
Bachelor of Science from Criminal Justice, Psychology
05.2024
Blinn CollegeBrenham, TX
Associate of Arts from Criminal Justice
12.2022
Skills
- Meeting & Schedule Coordination
- Collaborative Leadership & Advanced Problem Solving
- Clerical Support & Data Entry
- Active Listening & Analytical Skills
- Social Media Marketing & Advertising
- Information Documentation
- Client Rapport-Building
- Computer-Aided Design (CAD)
- CRM Databases & Microsoft Office
- Staffing & Recruiting
- Contract Review And Recommendations
- Project Planning And Development
Accomplishments
Admissions Outreach Coordinator - Martinsburg College
- February '22 Standout of the month
- July '22 Rookie of the month
- December '22 Standout of the month
Timeline
Seasonal Brand Ambassador
BeautyCounter
10.2021 - 12.2021
Admissions Outreach Coordinator
Martinsburg College
08.2021 - Current
911/Police Dispatcher
Memorial Villages Police Department
01.2021 - Current
Marketing Assistant
SGA
10.2020 - 10.2021
Social Media Manager
Breaking Barriers
09.2020 - 10.2021
Administrative Assistant
One Embrace Inc
10.2019 - 10.2020
Group Worker
Gulf Coast Trades Center
08.2018 - 06.2019
Personal Assistant
One Embrace Inc
08.2015 - 07.2018
Sam Houston State University
Bachelor of Science from Criminal Justice, Psychology
Blinn College
Associate of Arts from Criminal Justice
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