Samantha Vargas
Apple Valley,CA
Summary
Team-oriented professional recognized for establishing and maintaining solid relationships with administration and local, state and federal agencies. Excellent interpersonal, organizational and analytical skills.
Overview
8
8
years of professional experience
Work History
Admissions Outreach Coordinator
Martinsburg College
Remote
09.2023 - 07.2024
- Perform outreach activities and follow guidelines.
- Must be comfortable networking and developing social networks, both in person and via social networking.
- Communicate with prospective students through phone, email, social networking platforms, and text messages
- Document all activities, engagement, and progress within CRM database
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Provided support to team members in completing tasks related to outreach activities.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
Insurance Agent
Farmers Insurance Company
Hesperia
01.2019 - 03.2024
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Scheduled meetings with prospective clients to discuss available products and services.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Educated customers on the importance of maintaining adequate insurance coverage.
Customer Service Representative
Key City Insurance
Hesperia
04.2019 - 11.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Insurance Agent
Adriana's Insurance
La Puente
07.2016 - 12.2017
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Scheduled meetings with prospective clients to discuss available products and services.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
Education
High School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06-2014
Skills
- Staff Training
- Active Listening
- Excellent Communication
- Written Communication
- Task Prioritization
- Goal Setting
- Community Outreach
- Analytical Skills
- Written and verbal communication
- Relationship Building
- Multitasking
- Professionalism
- Time management abilities
- Research and facts collecting
- Attention to Detail
- Self Motivation
Languages
Spanish
Professional
Timeline
Admissions Outreach Coordinator
Martinsburg College
09.2023 - 07.2024
Customer Service Representative
Key City Insurance
04.2019 - 11.2019
Insurance Agent
Farmers Insurance Company
01.2019 - 03.2024
Insurance Agent
Adriana's Insurance
07.2016 - 12.2017
High School Diploma -
Bonita Vista Senior High School
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