Konrad Szwedo
Long Valley,NJ
Summary
Proven leader in wireless technology with a track record of enhancing network reliability and customer satisfaction at Multi Tech Construction. Expert in network troubleshooting and wireless network design, coupled with exceptional problem-solving and team leadership skills. Achieved significant improvements in technical training and system efficiency, ensuring seamless wireless deployments and top-notch customer support.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Wireless Team Lead
Multi Tech Construction
01.2019 - Current
- Developed comprehensive training materials, increasing overall team technical knowledge and efficiency.
- Streamlined team communication by implementing a wireless ticketing system for tracking project progress.
- Conducted regular performance
- Work on cell tower equipment Att,T-Mobile, Verizon ,Sprint.
- Troubleshooting, issues network ,ready for deployment in emergency situations.
- Practice in all Safety training and certification allowed to continue and improved education and latest technology 5G network.
- Safety practice all the time
- Quality control
- Aspect regarding research to contribute to top safety standards equipment available for work.
- evaluations for team members, identifying areas of growth and development opportunities.
- Collaborated closely with cross-functional teams to deliver comprehensive solutions for complex client needs.
- Implemented proactive troubleshooting measures, minimizing network outages and reducing downtime for end users.
- Acted as primary point of contact for resolving escalated customer issues promptly and professionally.
- Led the successful completion of multiple large-scale wireless installations, ensuring efficient deployment and minimal downtime.
- Provided effective guidance during complex wireless projects, enabling seamless transitions between technology upgrades.
- Engaged in friendly conversation with customer to better uncover individual needs.
Wireless Technician
RAI Wireless
10.2017 - 01.2019
- Completed installation projects within budget constraints while maintaining high-quality installations that met client expectations.
- Performed spectrum analysis to identify interference sources, improving overall network reliability.
- Optimized wireless signal coverage, conducting site surveys and adjusting equipment accordingly.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Performed preventive maintenance of telecommunications equipment.
Wireless Technician
Pinnacle Wireless
07.2011 - 02.2018
- Collaborated with team members to complete large-scale deployments of wireless infrastructure in a timely manner.
- Served as a mentor for junior technicians, offering guidance on best practices and sharing expertise to foster a collaborative learning environment.
- Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
- Successfully migrated legacy networks onto more advanced systems without causing any disruptions in service availability.
Wireless Technician
Red Wing Electric
01.2016 - 09.2017
- Served as a mentor for junior technicians, offering guidance on best practices and sharing expertise to foster a collaborative learning environment.
- Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
- Maintained accurate documentation of wireless network configurations, updates, and inventory for streamlined management.
- Increased network efficiency by performing regular maintenance and troubleshooting on wireless systems.
- Ensured compliance with industry standards, keeping up-to-date on the latest advancements in wireless technology.
- Participated in ongoing professional development programs to stay current with best practices related to emerging trends within the field.
Telecommunications Technician
V& M Communication
05.1997 - 06.2011
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Responded to service requests during and after business hours.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
Education
Techncial Mechanic
Sikorsky Technical School
05.1995
Skills
- Network integration
- Wireless Network Design
- Network Troubleshooting
- Antenna Design
- Technical training
- System Testing
- Customer Support
- LTE Deployment
- Telecom Standards
- Wireless Protocols
- Friendly and Helpful
- Customer Service
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Team Leadership
- Effective Communication
- Goal-Driven
- Flexible Hours
- Conflict Resolution
Certification
- Area of certification
- OSHA Certified
- CPR/AED Certification
- State Driver's License
- First Aid Certification
- Forklift Certification
Languages
English
Native or Bilingual
Polish
Full Professional
Timeline
Wireless Team Lead
Multi Tech Construction
01.2019 - Current
Wireless Technician
RAI Wireless
10.2017 - 01.2019
Wireless Technician
Red Wing Electric
01.2016 - 09.2017
Wireless Technician
Pinnacle Wireless
07.2011 - 02.2018
Telecommunications Technician
V& M Communication
05.1997 - 06.2011
- Area of certification
- OSHA Certified
- CPR/AED Certification
- State Driver's License
- First Aid Certification
- Forklift Certification
Techncial Mechanic
Sikorsky Technical School
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