Anna Kalacheva

● Provided multi-lingual services to Russian, Ukrainian, Romanian, Moldavian population.
● Administered COVID relief services including payment of housing, food pantry distribution, utility payment, etc.
● (Annually) Directed a summer school program for immigrant children Including meal planning and prep, coordinated transportation, supervising volunteers, staff and children.
● Hosted multi-lingual radio shows weekly. Monitored viewer demographics and increased engagement accordingly.
● Complied with Grants regulations and assistant ion grant writing.
● Broadcasted television journalism in Russian language, (all past broadcasts can be found on the company's Facebook page)
● Trained new employees and volunteers for programs.

● Raised funds by organizing multiple events and diligently managed details to meet deadlines.

• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Operated cash registers to process payments for goods and services.
• Collected credit card and cash payments to complete transactions for customer orders.
• Greeted customers and responded to informational requests.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Provided excellent customer service by helping customers locate items they were looking for.
• Answered incoming phone calls from customers regarding product availability or store locations.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Balanced cash drawers at the end of each shift.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Informed customers about product pricing and answered questions regarding products and services available in the store.
• Recommended, selected, located, and obtained products to meet customer needs.

• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Clean and sanitize restrooms, sinks, countertops and other surfaces.
• Empty wastebaskets and trash containers.
• Clean windows, walls, ceilings, carpets and furniture in assigned areas.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Maintain janitorial supply inventory.

● Received payment by cash, check, credit cards, vouchers, or automatic debits.
● Issued receipts, refunds, credits, or change due to customers.
● Assisted customers by providing information and resolving their complaints.
● Established or identified prices of goods, services or admission, and tabulate bills
using calculators, cash registers, or optical price scanners.
● Greeted customers entering establishments.

● Provided excellent customer service by helping customers locate items they were looking for.

● Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

● Informed customers of in-store promotions or pricing specials.

● Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Interpreted and translated verbal and written communications for Russian-speaking individuals in English or Russian.
• Evaluated student performance data from standardized tests and designed strategies for improvement.
• Tutored small groups of bilingual students needing extra assistance with their studies.
• Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
• Translated documents between languages.
• Assisted students in Russian by preparing for tests.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
• Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
• Trained other translators or interpreters in specialized field terminologies.
• Translated software technical manuals to another language and culture.