Kora Rodgers
Marshall,TX
Summary
Experienced 911 dispatcher seeking a role with skills in accurate data entry, record maintenance, multitasking, and handling sensitive law enforcement information. Strong ability to stay organized and efficient under pressure. Strong communication skills, ability to work under pressure, and experience handling high-volume calls and sensitive situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Marshall Police Department
Marshall, TX
04.2024 - Current
- Respond to high-volume emergency and non-emergency calls, quickly assessing situations and prioritizing response
- Dispatch police, fire, and EMS units while maintaining constant communication and coordination
- Remain calm under pressure, providing clear instructions to callers during critical situations
- Accurately document call details and incident reports using computer-aided dispatch (CAD) systems
- Monitor multiple radio channels and systems simultaneously in a fast-paced environment
- De-escalate distressed callers and gather critical information to ensure appropriate response
- Collaborate effectively with law enforcement and emergency personnel to support public safety
Cashier
Kroger
Marshall, TX
01.2023 - 04.2024
- Provided friendly, efficient customer service in high-volume environments
- Handled cash, card, and digital payments with accuracy
- Resolved customer concerns quickly and professionally
- Maintained clean and organized checkout area
- Worked flexible shifts including weekends and holidays
Education
High School Diploma -
Marshall High School
Marshall, TX05.2023
Skills
- Customer service & communication
- Multitasking under pressure
Certification
Texas Commission on Law Enforcement (TCOLE) Intermediate Telecommunicator Proficiency Certificate
Timeline
Telecommunications Operator
Marshall Police Department
04.2024 - Current
Cashier
Kroger
01.2023 - 04.2024
High School Diploma -
Marshall High School