Koralynn Dennison
Phoenix,AZ
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
2
2
years of professional experience
Work History
Front End: Shift Lead
Sportsman's Warehouse
06.2024 - Current
- Handled cash, credit, or check transactions with customers
- Scanned goods and collect payments
- Ensured pricing is correct
- Issued change, receipts, refunds, or tickets
- Counted money in cash drawers at the beginning and end of shifts to ensured that amounts are correct and that there is adequate change
- Made sales referrals, cross-sell products, and introduce new ones
- Resolved customer complaints, guide them, and provide relevant information
- Greeted customers when entering or leaving establishment
- Maintained clean and tidy checkout area
- Processed returns and check to see if items are damaged
- Answered customers' questions and get a manager if answer doesn't solve the issue
- Provided excellent customer service to ensure satisfaction
- Reason For Leaving: Went back to college
Interactive Prospective Student Campus Guide
Discover GCU
01.2024 - Current
- Greet all students promptly at scheduled tour times
- Clearly and articulately provide information to students in an engaging manner
- Answer any questions that the students have
- Demonstrates extensive knowledge of Grand Canyon University and related topics
- Escorts students to tours and collaborate with the tour guides, taking breaks as needed
- Spends 'student free-time' interacting with students and showing them how to have fun while in college
Shift lead
McAlister's Deli
01.2023 - 08.2023
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsold menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
- Conveyed menu information over the phone to Guests and give accurate estimate of delivery time
- Performed basic cleaning tasks as needed or directed by supervisor
- Filled in for absent staff as needed
- Reason for leaving- I moved to Arizona for college
Education
High school diploma -
Palisade High School
01.2023
Some College (No Degree) - History Major
Grand Canyon University
Phoenix, AZSkills
- Collaboration
- Communication skills
- Flexible
- Diligent
- Patient
- Team leadership
- Conflict resolution
- Effective communication
Activities And Awards
FFA (HS), Public Speaking, Student Council (HS), Elementary Teacher Aide (HS), Theatre, Golf, High School Teacher Aide (HS), Tutor, Intern, Club Outreach Coordinator (Adulting 101), Academic Dean's List, Greenhand Degree (FFA), Chapter Degree (FFA), Bronze Creed Speaking Award (FFA), Silver Extemporaneous Speaking Award (FFA), Academic All State Mention (CHSAA), Outstanding Club Officer Recognition
Timeline
Front End: Shift Lead
Sportsman's Warehouse
06.2024 - Current
Interactive Prospective Student Campus Guide
Discover GCU
01.2024 - Current
Shift lead
McAlister's Deli
01.2023 - 08.2023
High school diploma -
Palisade High School
Some College (No Degree) - History Major
Grand Canyon University
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