Korbiann Lafler
Oklahoma City,OK
Summary
Dynamic General Manager with a proven track record at Classics Bar and Grill, excelling in operations management and team training. Enhanced customer satisfaction through strategic initiatives, achieving significant sales growth. Skilled in budget development and inventory control, fostering strong vendor relationships while cultivating a positive workplace culture.
Overview
5
5
years of professional experience
Work History
General Manager
Classics Bar and Grill
Oklahoma City, OK
01.2024 - 01.2026
- Directed daily operations to enhance service quality and customer satisfaction.
- Fostered a positive workplace culture through effective communication and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implemented staff training programs to improve team performance and service efficiency.
- Managed inventory control systems to optimize supply levels and reduce waste.
- Developed promotional strategies to increase brand awareness and drive sales growth.
- Oversaw compliance with health and safety regulations to maintain safe work environment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Lead Training Bartender
Vices Bar and Grill
El Reno, OK
05.2021 - 12.2023
- Trained new bartenders on drink preparation and customer service standards.
- Collaborated with management to optimize bar layout for improved workflow.
- Mentored junior staff, fostering skill development and teamwork.
- Resolved conflicts between patrons diplomatically maintaining a safe environment at all times.
- Assisted in managing inventory, ensuring compliance with safety regulations.
- Developed cocktail recipes to enhance menu variety and customer satisfaction.
- Streamlined bar operations to improve efficiency during peak hours.
- Contributed to team success by cross-training in multiple roles, filling in as needed during busy times or staff shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Business Management, Marketing And Design Theory
Tulsa Community College
Tulsa, OKSkills
- Problem resolution
- Operations management
- Inventory control
- Time management
- Verbal and written communication
- P&L management
- Team training and development
- Schedule management
- Purchasing
- Facility management
- Operations oversight
- Performance analysis
- Project planning
- Advertising and marketing
- Budget development
- Budget analysis
- Vendor relationships
Timeline
General Manager
Classics Bar and Grill
01.2024 - 01.2026
Lead Training Bartender
Vices Bar and Grill
05.2021 - 12.2023
Business Management, Marketing And Design Theory
Tulsa Community College