Korbyn Thornton
East China
Summary
Developed strong communication and problem-solving skills in customer-centric environment, now seeking to transition into new field. Demonstrated ability to handle diverse customer interactions and resolve issues efficiently. Prepared to leverage these transferrable skills to contribute to new role and drive positive outcomes
Overview
3
3
years of professional experience
Work History
Customer Service Provider
H&R Block
Port Huron, MI
12.2025 - 04.2026
- Provided exceptional customer service by addressing client inquiries and resolving issues efficiently.
- Educated clients about H&R Block services and products, enhancing customer understanding and satisfaction levels.
- Monitored changes in tax legislation, advising clients proactively to ensure timely compliance and minimize liabilities.
- Managed high call volume, prioritizing tasks to provide timely assistance to customers.
Cart Attendant
Rattle Run Golf Course
East China, MI
05.2023 - 11.2025
- Managed golf cart fleet, ensuring availability and optimal condition for player use.
- Assisted with customer service inquiries to enhance guest experience on the course.
- Maintained cleanliness of carts, contributing to overall presentation of facility.
- Coordinated cart returns and parking, streamlining workflow during peak hours.
Education
Bachelor of Science - General Business
Saint Clair County Community College (SC4)
Port Huron, MI05-2027
Skills
- Call center experience
- Email etiquette
- Assertiveness
- Live chat support
Timeline
Customer Service Provider
H&R Block
12.2025 - 04.2026
Cart Attendant
Rattle Run Golf Course
05.2023 - 11.2025
Bachelor of Science - General Business
Saint Clair County Community College (SC4)