Kordell Lashawn Washington
Inver Grove Heights,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Lead Electronic Technician / Store Manager of Operations
CPR, Cell Phone Repair
04.2022 - 10.2024
- Identify, diagnose, and execute repair solutions regarding issues with consumer level Electronic Hardware/Software (Mobile(s), Console(s), Computer(s), Laptop(s))
- Inventory maintenance - Maintaining record of current part inventory as well as placing inventory orders Customer Service
- Engage with customers to identify and describe issues
- Establish repair solutions and pricing to cover labor and part cost(s)
- Damage Control - In the instance of damage or failure to perform a repair properly due to technician error or other issue(s), notify the client immediately and discuss options to rectify the situation in a timely manner
- Motherboard Repair - Identification and repair of components on mobile and consumer level hardware
- Executed hard-drive imaging, and data backup and transferring procedures for clients both remotely and in person
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Liquid damage restoration
- HDMI Port replacement - Replacement of HDMI and Retiming components on Playstation and Xbox Motherboards
- Managed inventory control, cash control, and store opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures
Store Manager / Sales Representative
Gamerheadz
11.2013 - 06.2023
- Troubleshooting general software issues with PCs and game console operating systems
- Processing retail transactions and inventory management via trades and store purchases
- Determined areas for improvement and implemented processes to alleviate issues
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Compiled training materials for new employees and tracked skill development
Lead Electronic Technician / Sales Representative
Fixology
10.2018 - 03.2021
- Identify, diagnose, and execute repair solutions regarding issues with consumer level Timepieces & Electronic Hardware/Software (Mobile(s), Console(s), Computer(s), Laptop(s))
- Inventory maintenance - Maintaining record of current part inventory as well as placing inventory orders Customer Service
- Engage with customers to identify and describe issues
- Establish repair solutions and pricing to cover labor and part cost(s)
- Damage Control - In the instance of damage or failure to perform a repair properly due to technician error or other issue(s), notify the client immediately and discuss options to rectify the situation in a timely manner
- Liquid damage restoration
- Sales of high-end jewelry and timepieces to both private and public customers
Education
High School Diploma -
Hopkins High School
Minnetonka, MNAssociate of Applied Science -
Normandale Community College
Minneapolis, MN05-2015
Skills
- Order Management
- Electrical System Inspection
- Data analysis
- Microsoft Office Suite
- Project management
- Wiring Diagrams
- User acceptance testing
- Workflow Analysis
- Strategic planning
- KPI tracking
- Quality assurance
- Database management
- Business process mapping
- Risk assessment
- Software development life cycle
- Diagnostic Software Monitoring
- Software Application Testing
- IT Tool Administration
- SQL Expertise
- Circuit Board / PCB Repair
- Retail / Commercial Sales
- Event Coordination / Management
Educationcertifications
- High School Diploma, Hopkins High School, Minnetonka, MN
- A+ Computer Certified, 2012
Timeline
Lead Electronic Technician / Store Manager of Operations
CPR, Cell Phone Repair
04.2022 - 10.2024
Lead Electronic Technician / Sales Representative
Fixology
10.2018 - 03.2021
Store Manager / Sales Representative
Gamerheadz
11.2013 - 06.2023
High School Diploma -
Hopkins High School
Associate of Applied Science -
Normandale Community College
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