Koree Kitchens
Orlando
Summary
Dynamic leader with a proven track record at Central Florida Veterinary Cardiology, driving revenue growth from $1M to over $6M. Expert in operational strategy and team leadership, I excel in enhancing service delivery standards and client relationships, fostering a culture of performance excellence and accountability.
Overview
10
10
years of professional experience
Work History
Chief Operating Officer
Central Florida Veterinary Cardiology
Orlando
06.2023 - Current
- Increased annual revenue from $1–2M to $6M+ by strengthening client relationships, improving service delivery processes, and optimizing pricing strategy.
- Managed daily operations, staffing strategy, and performance KPIs to ensure smooth, high-quality service delivery across all locations.
- Designed and implemented standardized service protocols and operational playbooks to ensure brand consistency and customer satisfaction across locations.
- Led expansion from 3 to 14 service locations while maintaining consistent guest experience standards and operational quality across all markets.
- Developed team of 18 employees focused on service culture and accountability, achieving ~90% retention during rapid growth.
- Directed frontline leadership training and hiring decisions to build strong guest-facing teams.
- Negotiated vendor partnerships and managed budgets to ensure cost control while delivering premium service standards.
- Maintained oversight of client communication and service recovery processes to protect brand reputation and customer loyalty.
Recruiting Consultant
Healthcare Support
03.2021 - 06.2023
- Managed full-cycle recruitment for healthcare roles from administrative to executive level, ensuring alignment with client needs nationwide.
- Delivered contract, right-to-hire, and direct placement staffing solutions across health systems, pharmacy, and revenue cycle organizations.
- Coordinated sourcing, screening, interview management, offer negotiation, and onboarding to streamline recruitment processes and enhance candidate experience.
- Built consultative client relationships and supported workforce planning initiatives.
- Operated within VMS/MSP environments, consistently achieving performance targets and supporting effective workforce management.
Sales Associate
City Furniture
06.2020 - 03.2021
- Provided consultative sales experience while consistently achieving performance targets.
- Assisted customers with furniture selection and product inquiries.
- Processed customer transactions using point-of-sale systems.
- Maintained a clean and organized showroom environment.
Guest Service Representative - Premium
Orlando Magic
09.2019 - 12.2020
- Provided exceptional guest services during NBA games and major live events, enhancing overall attendee experience.
- Addressed and resolved guest concerns promptly in high-visibility, fast-paced environments, ensuring satisfaction and loyalty.
- Assisted guests with inquiries and service requests for events.
- Managed ticket sales and reservations using POS systems.
- Provided information on game schedules and venue amenities.
Real Estate Agent
McColly Real Estate
04.2017 - 04.2019
- Facilitated 100+ property transactions worth $30M+ over 2.5 years.
- Oversaw contract negotiations and coordinated end-to-end sales processes.
- Developed listings through cold outreach and referrals.
Store Manager
Domino's
12.2015 - 01.2019
- Managed daily operations to ensure efficient service and customer satisfaction.
- Led daily operations and scheduled staff based on sales volume.
- Managed inventory controls and optimized team performance in high-volume retail.
- Trained and supervised team members in store procedures and customer interactions.
- Implemented inventory management practices to maintain stock levels and reduce waste.
Education
Bachelor of Science - Sports Marketing & Media
Full Sail University
Winter Park, FL01.2020
Skills
- Operational strategy
- Revenue optimization
- Performance management
- Change management
- Service delivery standards
- Client relationship management
- Team leadership
Timeline
Chief Operating Officer
Central Florida Veterinary Cardiology
06.2023 - Current
Recruiting Consultant
Healthcare Support
03.2021 - 06.2023
Sales Associate
City Furniture
06.2020 - 03.2021
Guest Service Representative - Premium
Orlando Magic
09.2019 - 12.2020
Real Estate Agent
McColly Real Estate
04.2017 - 04.2019
Store Manager
Domino's
12.2015 - 01.2019
Bachelor of Science - Sports Marketing & Media
Full Sail University