Koreen Curry
Ankeny
Summary
Dynamic professional with extensive experience in customer service and operations, scheduling, documentation verification, bookkeeping, and account coordination. Proven ability to communicate effectively while managing calls and emails, adept at promptly resolving issues and maintaining accurate records. Committed to enhancing operational efficiency in transportation, retail, and commercial environments through strong organizational skills and attention to detail. A results-oriented approach ensures seamless daily operations and exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Rating
TMC Transportation
Des Moines, IA
05.2020 - 12.2025
- Pre-calls, Calling the customers for the delivery on all loads to confirm best directions, hours of operations and if an appointment is required. I would set an appointment if needed. I would update all notes on the load.
- Detention, Reach out to all drivers that have been sitting too long to get loaded or unloaded.
- Called the customer regarding this and find out if there is a problem. If not, Would advise them know we will be filing for detention. Gathered all information needed from the driver. Emailed customer requesting detention approval. Once approval is received It would be forward to account and driver payroll.
- Rating, Would confirm all documents and rates are attached to the load match the built load.
Store Manager
Batteries Plus/Bulbs
Ankeny, IA
05.2019 - 03.2020
- Daily deposits, balancing, ordering
- Fill all online orders
- Set up delivering for all commercial customers
- Follow up on all devise repair
- Would set up site visits for our commercial customers to see how we can better help with their battery needs
- Answer all calls and emails
- Greet customers and answer their questions
Commercial Account Specialist
TruGreen
Ankeny, IA
03.2017 - 05.2019
- Daily bookkeeping
- Approved sales in sales force
- Make sure all tax-exempt paperwork is up to date.
- Answered all calls and emails addressing all questions and concerns.
- Applied payments received to customers account and followed up on remaining balances
Customer service Manager
Hy-Vee
Ankeny, IA
08.2013 - 03.2017
- Checked on and ordered supplies for postal, lottery, western union
- Greeted all customers
- Assisted with pet licenses and dog park passes
- Helped customers mail all of their packages
- Answered customers’ questions and concerns
- Setting up interviews for the Human Resource Manager
Education
Diploma - Data Entry 1, Certificate Office Essentials, Certificate Accounting 1, Certificate Office Assistant
DMACC
Ankeny, IA01.2015
Skills
- Computer software/ frameworks: Microsoft programs; Word, Excel, PowerPoint
- Attention to detail
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
Timeline
Rating
TMC Transportation
05.2020 - 12.2025
Store Manager
Batteries Plus/Bulbs
05.2019 - 03.2020
Commercial Account Specialist
TruGreen
03.2017 - 05.2019
Customer service Manager
Hy-Vee
08.2013 - 03.2017
Diploma - Data Entry 1, Certificate Office Essentials, Certificate Accounting 1, Certificate Office Assistant
DMACC