Adrianne Brown

Fresh Meadows,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Fios Specialist

Verizon Enterprise

Garden City, New York

04.1999 - 04.2020

Followed all company policies and procedures to deliver quality work.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered constant flow of customer calls with minimal wait times.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended products to customers, thoroughly explaining details.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

High School Diploma -

Hillcrest High School, Jamaica, NY

06.1980

Skills

Sales expertise
Inbound and Outbound Calling
Strategic sales knowledge
Good listening skills

Professional telephone demeanor
Creative problem solving
Money handling abilities

Timeline

Fios Specialist - Verizon Enterprise