Korey Butler
Leighton
Summary
Accomplished Branch Manager with a focus on strategic planning and problem-solving. Known for enhancing compliance protocols and fostering strong customer relationships, ready to leverage expertise to drive operational excellence and elevate client experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
World Finance
Russellville
05.2021 - Current
- Developed and implemented strategic plans to enhance branch operational efficiency.
- Facilitated training sessions to improve employee skills and service standards.
- Monitored compliance with regulatory requirements to mitigate risk.
- Enhanced customer relationship management practices to improve customer satisfaction.
- Evaluated branch performance metrics to inform decision-making and strategy.
- Established performance benchmarks for staff to drive accountability and improvement.
- Resolved customer complaints promptly to maintain positive relationships.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Participated in community events to promote brand awareness.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Brand Operations Manager
Victoria Secret
Florence
10.2013 - 06.2020
- Developed and implemented brand operational strategies to enhance market presence and customer engagement.
- Executed detailed market research to identify consumer trends and inform brand strategy adjustments.
- Analyzed campaign performance metrics to identify areas for improvement and optimize future initiatives.
- Collaborated with marketing teams to design cohesive advertising strategies that resonate with target audiences.
- Supported the launch of new products, ensuring alignment with brand identity and market expectations.
- Executed promotional events that strengthened brand loyalty and fostered community engagement.
- Trained new employees on proper procedures for stocking merchandise.
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Created visual displays for store shelves, counters, and windows to attract customers.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Catering Server
Whole Hog Express
Leighton
12.2013 - 09.2018
- Assisted in menu planning and execution for various events.
- Executed precise order taking and management for seamless service delivery.
- Engaged with guests to enhance overall dining experience.
- Maintained cleanliness and organization of dining and serving areas.
- Handled food and beverage service with attention to guest preferences.
- Adapted to varying event sizes and catering needs with flexibility.
Education
Associate of Science -
Northwest Shoals Community College
Muscle Shoals, ALSkills
- Strategic planning
- Customer relationship management
- Compliance monitoring
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Customer service
References
References available upon request.
Certification
Certified Tax Preparer with CTTS
Timeline
Branch Manager
World Finance
05.2021 - Current
Catering Server
Whole Hog Express
12.2013 - 09.2018
Brand Operations Manager
Victoria Secret
10.2013 - 06.2020
Associate of Science -
Northwest Shoals Community College