Korey Croxton
Riverview,FL
Summary
Organized Team Leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Expert in enhancing client relations and streamlining processes, demonstrated through successful team leadership and the efficient management of up to 80 customer accounts. Skilled in progress reporting and fostering staff development, consistently delivering high-quality service outcomes.
Overview
10
10
years of professional experience
Work History
Service and Install Coordinator Team Lead
American Builders Supply Inc.
03.2021 - Current
- Managed efficient teams of up to 5 employees.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored daily progress and work quality to provide guidance and direction to team members and technicians.
SMB Implementation Specialist
Verizon Connect
03.2018 - 01.2021
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained a portfolio of up to 80 customer accounts at a time all with unique product needs.
- Contacted and implemented new customers with hardware and product training.
- Managed relationships with multiple technician companies to schedule installations.
- Collaborated with sales and support to ensure smooth customer onboarding during the first 60 days.
Service Deli Assistant
Costco
01.2017 - 03.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Balanced deli and butcher cleaning responsibilities while maintaining over 300 daily meal preparations.
Chalk and Wire Helpdesk
University of South Florida
06.2016 - 03.2017
- Give classroom trainings and presentations to help familiarize students and faculty with the capabilities of the Chalk & Wire system functions.
- Assist student and professors with the functions of Chalk & Wire through email, phone, and walk-ins.
- Run reports for the College of Education and the Florida Department of Education to track usage, key points of focus, and to find areas of potential improvement.
Closing Shift Manager
Hardee's Restaurant
03.2014 - 06.2016
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Durant High School
Plant City, FL2016
Skills
- Progress Reporting
- Dispatch Coordination
- Work Order Management
- Technical knowledge
- Health and safety compliance
- Client Relations
- Personnel Management
- Staff Development
Timeline
Service and Install Coordinator Team Lead
American Builders Supply Inc.
03.2021 - Current
SMB Implementation Specialist
Verizon Connect
03.2018 - 01.2021
Service Deli Assistant
Costco
01.2017 - 03.2018
Chalk and Wire Helpdesk
University of South Florida
06.2016 - 03.2017
Closing Shift Manager
Hardee's Restaurant
03.2014 - 06.2016
High School Diploma -
Durant High School
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