Kierstyn Franke
New Braunfels,TX
Summary
Personable Individual with great customer service and order fulfillment skills. Friendly and able to memorize and promote products. Dedicated to team work, efficiency and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Wing Daddy's Sauce House
New Braunfels, TX
09.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customer.
Bartender
Hill Country Tap
New Braunfels, TX
06.2022 - 06.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Crafted special drink and cocktail menu items for seasonal offerings.
Office Assistant Intern
Semper Fidelis Construction And Development
New Braunfels, TX
09.2020 - 09.2021
- Researched subjects at behest of staff to develop information and collate data.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
Waitress
Buffalo Wing's & Rings
New Braunfels, TX
07.2018 - 09.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess/Restaurant Busser
Mamacita's Family Restaurant
New Braunfels , TX
01.2016 - 07.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
Master of Science - Health Sciences
Austin Community College
Austin, TX08.2026
High School Diploma -
Canyon Lake High School
New Braunfels, TX08.2020
Skills
- Outgoing
- Friendly
- Good Communication Skill
- Ordering procedures
- Efficient under pressure
- Food service efficiency
- Interactive communication skills
- Fast food customer service
Activites: Cheer
10 Years in school cheer and Competitive. I got the opportunity to work as a team and coach others.
Certification
- TABC License
- Food Handlers License
Timeline
Bartender
Hill Country Tap
06.2022 - 06.2023
Waitress
Wing Daddy's Sauce House
09.2021 - Current
Office Assistant Intern
Semper Fidelis Construction And Development
09.2020 - 09.2021
Waitress
Buffalo Wing's & Rings
07.2018 - 09.2021
Hostess/Restaurant Busser
Mamacita's Family Restaurant
01.2016 - 07.2018
Master of Science - Health Sciences
Austin Community College
High School Diploma -
Canyon Lake High School
- TABC License
- Food Handlers License
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