Jira
Korey Higgins
Quincy,Ma
Summary
Accomplished professional with a strong foundation in strength and conditioning, now excelling in information technology. Proven track record in leadership and Project Management, recognized as a two-time President Club winner at Granite Telecommunications. Adept at process design, automation, and agile project management, significantly improving operational efficiency. Experienced in creating technical documentation, developing training programs, and leading projects from conception to successful execution. Seeking a dynamic project management role to leverage management and technical skills to drive corporate goals, enhance process efficiency, and deliver exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Techincal Project Manager and Product Engineer(Epik)
Granite Telecommunications
12.2021 - Current
- Two time President Club winner(Employee of the Month)
- Technical lead on Epik QC automation increasing warehouse rep throughput by 200%
- Trained warehouse repair team on comprehensive Epik device repairs, including motherboard replacement, hard drive replacement, ATA replacement, and firmware flashing
- Automation of Epik billing, guardian services, and service disconnect and implementation of process changes to improve rep productivity and reduce busy work
- Improved installation success rate from 38% to 92% through process design and automation
- Led project on development of installation application for Wizard installs increasing install reps productivity by 75%
- Served as technical lead on improvements for billing systems automations requiring 90% less human intervention
- Led on Epik API integration project to reduce the number of billing errors by 80%
- Created technical documentation, new employee curriculum and training
- Organized department-wide billing audit to recover unbilled services equaling 2.5 million in revenue
- Developed advance metric reporting using PowerBi and Domo to increase visibility on day to day operations.
Director of Strength and Conditioning
Edge Performance Systems
05.2014 - 09.2020
- Business co-owner with multiple locations
- 30 NHL draft pick
- Multiple top performers at NHL Combine
- Creations of EPS mobile App and website, Pro Ambitions App
- Supervised Staff and designed internship program
- Implementation of data aggregation systems and sports technologies including Whoop, Firstbeat, Push Band, Athos, Hawkins Dynamic
- Increase revenue by 30% through Social media, digital marketing, and client relations
- Trained Hundreds of Collegiate and Professional Athletes.
Social Media Manager
South Shore Kings
05.2018 - 09.2020
- Establish the brand identity and online presence
- Curated content and user engagement on all forms of social media
- Redesigned Website and registration systems
- Videography and editing.
Education
Master of Science - Biomechanics
Bridgewater State University
Bridgewater, MA05.2017
Bachelor of Science - Applied Exercise Science & Sports Performance
Springfield College
Springfield, MA05.2014
Skills
- Project Planning
- Work flow planning
- Mobile Application Development
- Process flow analysis
- Process Development
- Software Development Lifecycle
- Decision-Making
- Cross-Functional Team Collaboration
- Agile Best Practices
- Analytical Thinking
- Idea Development and Brainstorming
Software
Figma
Salesforce
Connectwise
Wireshark
Adobe Photoshop
Adobe Premier
Adobe After Effects
Docker
Postman
Final Cut Pro
Audacity
Smartsheet
Hubspot
Microsoft Excel
PowerBI
Certification
Comptia A+, FreeCode Camp HTML, CSS, & Javascript, IBM Intro to Cyber Security, Advanced Excel
Timeline
Techincal Project Manager and Product Engineer(Epik)
Granite Telecommunications
12.2021 - Current
Social Media Manager
South Shore Kings
05.2018 - 09.2020
Director of Strength and Conditioning
Edge Performance Systems
05.2014 - 09.2020
Master of Science - Biomechanics
Bridgewater State University
Bachelor of Science - Applied Exercise Science & Sports Performance
Springfield College
Comptia A+, FreeCode Camp HTML, CSS, & Javascript, IBM Intro to Cyber Security, Advanced Excel
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