Summary
Overview
Work History
Education
Skills
Timeline
Generic

Korey Spellman

Baltimore,MD

Summary

Dedicated worker with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Coppin State University
02.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Provide support to Card Services with printing student ID's
  • Provide support to Card Services with online photo submission platform(approving photos, site maintenance, daily updates)
  • Daily maintenance support to the Card Services ID printers and computers( software updates, ribbon & laminate changes.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Provide support to Dining Services POS System as well as Mobile Ordering System.
  • Assist Parking and Transportation Services with selling permits, helping customers pay citations, and online software support.
  • Assist Events Department with A/V support and events setup.

Sports Production Operations Worker

Coppin State University/Freelance
02.2010 - Current
  • Provide support to game day operations for athletic sporting events.
  • Assist with game day setups for sporting events such as setting up production equipment.
  • Instant replay operator- providing high quality instant replay's for sporting events.
  • Game day camera man operator
  • Keeps track of all equipment inventory
  • Making sure everything is properly update on the regular.
  • Assist with producing sporting events in control room.

Desktop Support Technician

Coppin State University
06.2019 - 06.2020
  • Troubleshoot, support and resolve client systems over the phone and in person.
  • Support client systems’ hardware and software including desktop, mobile devices, scanners, printers and other peripherals.
  • Providing software and hardware troubleshooting, maintenance and support, installing software and hardware, installing and configuring OS based on the current IT policies.
  • Setting up and installing new client devices and peripherals to meet users' expectations and configuring client devices for networks.
  • Accept daily assignments using an Automated Help Desk system.
  • Install, configure, and troubleshoot client systems’ network connections in a Windows 10 Enterprise.
  • PC deployment that includes lifting and carrying PCs and monitors weighing up to 20-lbs.
  • Troubleshoot, support and resolve virtual desktops.
  • Working with other departments to resolve client issues

Audio Visual Technician

Coppin State University
01.2009 - 06.2019
  • Provide A/V support to external and internal clients on CSU’s campus
  • Provide A/V support for events all over campus
  • Provide A/V support for sporting events on campus
  • Monitored and repaired range of equipment, including audio, video and video conferencing systems.
  • Serviced and maintained all A/V systems according to project guidelines.
  • Trained student workers on CSU policies and protocols for events.
  • Schedule maintenance and repairs of A/V equipment
  • Conduct client tours to asset set ups for events.
  • Attend weekly meetings to discuss A/V needs for upcoming events.
  • Communicate any areas of need, problems, and or concerns to Event Manager/Coordinator.

Eagle Card Assistant

Coppin State University
01.2010 - 06.2016
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Take pictures for students/staff/faculty for campus ID cards.
  • Print and distribute campus ID cards
  • Load student/staff/ faculty meal plans onto campus ID cards
  • Load school related funds( Bookstore and Dining voucher) to campus ID cards.
  • Troubleshoot eagle card issues(card, printer, etc)
  • Maintained various eagle card equipment.
  • Other duties as assigned.

Office Assistant

Sheriff's Office Of Largo
06.2007 - 08.2007
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Answered phone calls daily and pleasantly welcomed visitors to office.

Education

Bachelor of Science - Sports Management

Coppin State University
Baltimore, MD
12.2014

Skills

  • Technical Troubleshooting
  • Service desk support
  • Software upgrades
  • Application installations
  • Flexible
  • Reliable and trustworthy
  • Skilled in maintenance and organization
  • Strong verbal and written communication
  • Concise time management
  • Excellent work ethic
  • Ability to maintain and manage IT systems
  • Knowledge of providing support to clients through remote desktop and experience in applying software updates and patches to domain computers
  • Skilled with audio/visual equipment and systems

Timeline

Administrative Assistant

Coppin State University
02.2022 - Current

Desktop Support Technician

Coppin State University
06.2019 - 06.2020

Sports Production Operations Worker

Coppin State University/Freelance
02.2010 - Current

Eagle Card Assistant

Coppin State University
01.2010 - 06.2016

Audio Visual Technician

Coppin State University
01.2009 - 06.2019

Office Assistant

Sheriff's Office Of Largo
06.2007 - 08.2007

Bachelor of Science - Sports Management

Coppin State University

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